Housing Operations Inspector

Seattle Housing Authority - Seattle, WA (30+ days ago)3.3


Under the direction of the Senior Property Manager, plan, organize, conduct and report on HQS inspections to ensure that properties meet federal and local housing quality standards under SHA's and HUD regulations for HQS compliance. Generate documentation and maintain files that involve the identification, citation and correction of deficiencies and summary reports on findings, negotiate contract rents, and determine utilities.

Duties

REPRESENTATIVE DUTIES:
E= Essential Functions

1. Inspect properties, including grounds, structures, building systems and equipment, for compliance with Housing and Urban Development (HUD) Housing Quality Standards (HQS). Inspect properties for compliance with applicable SHA standards, local building codes and zoning ordinances that have been added to the HQS requirements. Complete HQS inspections and reports, including quality control, complaint, initial, annual reinspections, special inspections and other inspections as assigned. E

2. Make independent judgments in the field in accordance with departmental policy and effectively communicate these decisions and findings to others to obtain compliance. Work is evaluated based upon results. E

3. Conduct analysis of market and property, recommend and/or negotiate contract rent and any prorated amounts within the scope of the rent reasonableness, Fair Market Rents, Payments Standards, Exception Rents, and/or Annual Adjustment Factors. Determine and explain calculations regarding how income, rent and abatements are derived. E

4. Identify and cite HQS deficiencies, discuss and document with owner/tenant, and prepare deficiency lists, memos, and reports, including data entry into participant software program, or other software programs used for HQS inspections. Recommend preventative and corrective actions to owners, tenants and customers so units are in HQS compliance. Establish deadlines for the completion of work. Document efforts to bring properties into compliance. E

5. Coordinate with the live in staff to test the emergency call systems. Prepare Maintenance Work Orders for correction of exigent and routine HQS and SHA criteria violations. Provide technical assistance and advice to management, maintenance staff, and residents of corrective action/needed maintenance in units and buildings. Inspect fire extinguishers as scheduled and initiate requests to correct deficiencies. E

6. Perform visual inspections on units identified as containing Lead Based Paint (LBP) to determine if LBP surfaces are deteriorating. Follow all City, State, and Federal procedures for risk assessment and remedy of LBP and the maintenance of surfaces. Perform a visual LBP related inspection of soil and ground conditions as well. E

7. Research, analyze, and problem solve complex situations including accessory units and leased shared housing. Identify special needs and problem areas; develop plans of action; and negotiate conflicts with customers and owners. Work with maintenance field staff, residents, and others to identify problems and issues; resolve conflicts and inspection-related problems; oversee identified situations/issues to resolution. E

8. Interact with the public (individuals, groups and agencies) to present and provide program information, according to Section 8 procedures and regulations. Provide information to supervisor on units that do not qualify as HQS findings so that meetings can be scheduled to identify needed action. Proactively communicate with the management groups regarding HQS inspections. E

9. Coordinate special tasks/projects, as assigned, according to established procedures and regulations, including the completion of required reports for all customers, internal and external (i.e. Agencies, Maintenance, Property Management, Area Administrators, HUD for PHMAP, REAC, Supervisors) as needed. E

10. Identify potential instances of fraud. Occasionally, present evidence at informal hearing relative to HUD HQS and Section 8 Criteria Standards; appear as a witness in court representing SHA, present appropriate evidence to support the case with SHA legal staff. E

11. Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide seamless customer service. E

12. Participate in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the unit/program/department initiatives and goals, agency core strategies, and mission through a spirit of service, teamwork and respect. Work respectfully and courteously with other employees, residents and the general public. Follow direction, and work well under pressure. E

13. Facilitate participation of staff to develop, implement, and continuously improve service delivery to ensure attainment of the core strategies and mission of the agency; support staff in the development and implementation of work plans and/or initiatives working cooperatively and interdependently with others and all departments. As part of a team, develop communication plans and establish tracking processes to ensure completion of initiatives and work plans. E

14. Attend all required training and safety meetings; use, maintain and replace assigned personal protective equipment; report all injuries and illnesses to supervisor immediately; complete and submit incident/accident reports as required; report hazardous conditions or unsafe work practices to supervisor; and follow all safety and health guidelines, practices, policies and procedures, and actively support and participate in the Emergency Preparedness program and tasks. E

15. Provide back up to other HQS Inspectors on leave or vacant positions as assigned.

16. Performs related duties as assigned.

Minimum Qualifications

EDUCATION:
High school diploma plus two years college or vocational/technical school, OR may substitute an additional two years of relevant work experience for the two years of college or vocational/technical school.

EDUCATION:
High school diploma plus two years college or vocational/technical school, OR may substitute an additional two years of relevant work experience for the two years of college or vocational/technical school. Nan McKay certification preferred, but not required.
LICENSES AND OTHER REQUIREMENTS:
Valid Washington Driver's License with fully insurable driving record.
CPR and First Aid certification within six months.
HQS (Housing Quality Standards) certification within six months.
Lead Based Paint Condition Assessment certification within six months.

FLSA Non-Exempt position.

EXPERIENCE:
Five years work experience in property management or program administration within public housing or subsidized housing programs, or related fields, including two years experience in building inspections, construction, property management or in a technical trade such as plumbing, electrical, or HVAC. Other combinations of relevant experience and education may be substituted.

Competencies, Knowledge, Skills & Abilities

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:
1. HUD and HQS standards, WISHA regulations and SHA Criteria Standards of Inspection rules, regulations, and policies.
2. Principles and practices of housing inspections to conduct field inspections.
3. Must have basic working knowledge for visual application of the Uniform Building Code, Uniform Mechanical Code, National Electrical Code, and the Uniform Plumbing Code.
4. Status of Seattle's residential rental market conditions.
5. Accepted maintenance procedures including methods, materials, and labor practices; based on training and experience.
6. Customer service and Public Housing Inspection principles and practices.
7. Accurate mathematical calculations.
8. Interpersonal skills using tact, patience and courtesy.
9. Telephone etiquette.
10. Strong verbal and written communication skills.
11. Familiarity with SHA Maintenance Plan and guidelines, operation of equipment used in maintenance & construction.
12. Teamwork skills and techniques.
13. Familiarity with Property Management policies, manual of operations and rules.

ABILITY TO:
1. Understand, objectively interpret and consistently apply HUD and HQS standards, regulations, and policies.
2. Establish and maintain respectful, cooperative and effective working relationships with customers while having frequent interruptions.
3. Ability to prepare written reports and descriptions of work needed on paper and computer, PC and software skills in Word and Excel.
4. Enter data or information into a desktop or portable PC or electronic handheld device to conduct inspections.
5. Perform multiple tasks with changing priorities.
6. Communicate effectively verbally and in writing.
7. Produce written documents with clearly organized thoughts using proper sentence construction, punctuation, spelling and grammar.
8. Problem solve.
9. Plan, schedule and organize workload.
10. Meet schedule and time lines.
11. Identify and resolve conflicts.
12. Deliver customer service to diverse population.
13. Complete accurate basic math computations for adding, subtracting, multiplying, dividing, and computing averages and percentages.
14. Exercise objective assessment and work independently while under pressure.
15. Work as a team and continually improve processes.
16. Measure distances with a tape measure.
17. Observe or monitor objects to determine compliance with prescribed operating or safety standards.
18. Work respectfully and courteously with staff, residents and the general public.

WORKING CONDITIONS:

ENVIRONMENT:
· Office and community site environments
· Driving a vehicle to conduct work
· Various and adverse weather conditions with exposure to the outdoor elements.
· Periodic unsanitary conditions and stressful situations in occupied and unoccupied apartments and houses.

PHYSICAL ABILITIES:
· Hearing and speaking effectively to exchange information face-to-face, using a telephone or in group settings.
· Seeing and perception of the full range of the color spectrum to conduct inspections and read a variety of materials.
· Dexterity of hands and fingers to continually and repetitively and for extended periods of time operate a computer keyboard or electronic handheld input device.
· Bending at the waist or stooping repeatedly or continually, kneeling or crouching.
· Handling and climbing ladders
· Climbing stairs and working from heights.
· Standing or sitting for extended periods of time.
· Walking for extended periods of time, with ability to travel over rough, uneven or rocky surfaces, during site visits.

WORK SCHEDULE:
· May work Tuesday through Saturday, or Monday through Friday, hours to be determined.

HAZARDS:
· Interact with verbally abusive individuals.
· Potential exposure to chemicals, construction hazards and asbestos.