The Account Rep is reponsible for gaining knowledge of the customer order entry process along with key sales functions (booking features, pricing, etc.) for assigned customers. This position is focused on customer satisfaction/responsiveness and flexibility in resolving custome order issues. They are responsible for daily interaction with customers, brokers, and other associates within the supply chain group.
Working with a Supervisor or manager, this position administers customer service for assigned customers and achieve agreed company goal of customer service, providing the main point of contact for Customers, Regional Managers and Sales Agencies.
Handles customers' orders for specified customer, ensuring timely entry of orders, correct pricing, split into truckload quantities, confirm plant assignment or move if advised by supply planning and monitor order through to customer delivery and invoicing.
Administers sales specific functions such as hot list orders, prepare market request, process claim forms and payments, review broker commissions, and resolve deductions all in a timely manner.
Works with other members of the supply chain organization, such as demand planners, supply planners and logistics to resolve exceptions.
Will gain an in-depth understanding of the business by cross-training in different departments for at least a three-month period.
Escalates customer issues to Account Team supervisor/manager and recommends actions for resolution. Examples would include orders always exceeding feature booking, add-ons occurring too frequently or orders arriving too late to meet delivery requirements.
Deals with customer and broker calls from the field, i.e., product recommendations, pricing, availability, etc., monitors customer programs and tonnage dollars. Handles distressed product sales within channel.
Bachelor's degree in Sales, Marketing or Business Administration plus 2-3 years of relevant experience. Must have strong reading, writing, communication and analytical skills. Able to comprehend and understand customer protocol. Gain good working knowledge of all processes within the supply chain (sales, marketing, forecasting, production planning, manufacturing and distribution). Learn to negotiate, manage conflict and develop consensus with merchandising manager. Must be able to analyze costs versus benefits in providing customer service. Must be able to grasp an understanding of IT systems and how they pass data between each other, e.g., SAP, Manugistics, CFS, SRP, etc. Must be able to travel to customer or plant facilities to include overnight travel.
Details Perdue family of companies is an equal opportunity, affirmative action employer committed to hiring a diverse workforce.