Pharmacy Account Manager

UnitedHealth Group - Minneapolis, MN

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

As the Pharmacy Account Manager you are joining an elite team within OptumRx Client Management. The Pharmacy Account Manager (PAM) acts as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers and leaders both internal and externally.

In your role you will be responsible for managing the day-to-day operational functions of multiple customers in the areas of Implementation /onboarding new customers, escalated member/client concerns, benefit design setup and changes, product/program implementation and other service delivery projects to ensure operational quality and client satisfaction.

The Pharmacy Account Manager will work closely with Account Executives to build relationships and fully represent client(s) internally and also represent OptumRx to the client(s), consultants, brokers and all external entities.

Primary Responsibilities:
Work is self-directed and not prescribed
Manages operational performance and service delivery for ongoing contract relationships to clients for one or more accounts
Assesses and interprets client needs and requirements
Identifies solutions to non-standard requests and problems
Translates concepts into practice
Acts as the client liaison and client subject matter expert to internal partners
Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve
Prioritize multiple tasks in a fast paced complex environment
We welcome an investigative personality who is interested in finding answers
The Pharmacy Account Manager may position may require travel nationally up to 25%
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
Undergraduate Degree (or higher) OR High School Diploma / GED (or higher) with 3+ years experience in a similar role
2+ years of Account Management experience
2+ years of Health Plan, Pharmacy or Pharmacy Benefit Management (PBM) experience
Proficiency with Microsoft Suite of Office Products including Microsoft Excel (sort and filter), Microsoft Word (create documents) and Microsoft PowerPoint (create spreadsheets)
Ability to travel 25% of the time
Ability to work an 8 hours shift between the hours of 7 am - 6 pm

Preferred Qualifications:
Master's Degree (or higher)
2+ years Project Management experience or six sigma certification
Certified Pharmacy Technician
1+ years Rx Claim Experience
2+ years of Salesforce / ServiceNow experience

Soft Skills:
Strong analytical capabilities
OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Client Servces, UHG, Account Manager, Business Development, OptumRx