Digital Enablement Process Lead (Strategy Consultant 4)

Wells Fargo - Charlotte, NC3.7

Job Description
At Wells Fargo, we have one goal: to satisfy our customers’ financial needs and help them achieve their dreams. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

We are searching for innovative thought leader to help us support Digital Enablement and Self Service Migration within our Community Banking Customer Experience team. This team member will report to the Community Bank Customer Experience Process Leader and will be responsible for developing strategies to accelerate digital adoption, especially mobile banking, as well as self-service transaction migration working with multiple internal partners to ensure execution in the branch network.

Responsibilities include:
Lead customer experience focused strategy development for our branch network. Includes understanding of current state through analytics, customer and competitive research and developing short and long term target state.
Build buy-in across all partner organizations including product, digital, branch and risk/compliance
Identify all activities necessary to achieve target state across people, process and technology
Work with execution partners across Community Bank to ensure integrated progress across all key activities
Determine analytics and performance reporting needs to align to strategy

Required Qualifications

8+ years of strategic planning experience

Other Desired Qualifications
8+ years of channel and strategic leadership experience
Experience leading efforts around adoption within a retail financial services channel, especially in partnership with field leaders.
Previous digital expertise within a consultative retail sales environment
Previous experience conducting process discovery and evaluating future state processes to determine activities needed to achieve future target state
Ability to influence, partner, and collaborate cross-functionally within a matrixed environment to gain consensus
Analytics focused with the ability to identify and define key performance reporting needs to align back to strategy
Executive presence with ability to negotiate and consult with senior business leaders
Previous digital transformation/change management experience
Ability to facilitate change readiness and training of field team members.

Job Expectations

Ability to travel up to 15% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.