- Project Coordination
Coordinates and delivers training programs for Security Officers and other employees. Acts to ensure compliance with legally mandated, contractual, and company mandated training requirements.
Distinguishing Characteristics: Primary job function is training security personnel.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
Trains employees and job candidates; conducts new employee orientation, mandatory licensing training, on-the-job training, and training in health and safety practices.
Acts to ensure compliance with legally mandated, contractual, and company mandated training requirements; documents training as required for purposes of licensing and under the terms of client contracts.
Confers with managers and supervisors to determine training needs and approaches.
Develops training schedules in conjunction with management; coordinates training activities so as not to conflict with client service schedules.
Follows appropriate instructional procedures or methods, such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role playing, and computer based training.
Organizes training manuals, reference library, testing and evaluation materials, multimedia visual aids, and other educational materials.
Maintains records and prepares reports to evaluate performance of training activities, and to monitor progress of trainees.
Performs tasks and duties of a similar nature and scope as required for assigned office.
Education/Experience: Associate’s Degree and 1 year of experience in the security industry, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
Competencies (as demonstrated through experience, training, and/or testing):
If required for assignment, must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Knowledge of training techniques suitable for different learning styles.
Ability to use audio-visual equipment and personal computers.
Ability to identify training needs.
Oral and written communications skills; presentation and group facilitation skills.
Knowledge of or ability to learn security services and operations.
Planning, organizing, record maintenance, and project coordination skills.
Skill in observation, coaching and providing feedback to employees.
Strong interpersonal skills, with the ability to interact effectively at various employee levels and across diverse cultures.
Strong customer service and results orientation.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
Handling multiple tasks concurrently.
Handling and being exposed to sensitive and confidential information.
Regular use of vehicle and frequent travel.
Regular talking and hearing, in both one-on-one and group settings.
Frequent walking, reaching with hands and arms, and lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds in set-up for and delivery of training programs.
Close vision, distance vision, and ability to adjust focus.