Customer Sales Associate – Part Time
Pay Rate – $12 - $15 Depending on Experience
This part time position offers the unique opportunity to work within the office. It will involve a variety of local community interaction, over the phone sales, and developing customer relationships. This position could grow into a full time sale position and will be dependent on skills, attitude, and overall business conditions.
The Customer Sales Associate will be responsible for assisting TWO MEN AND A TRUCK® Phoenix Central in developing and executing sales strategy, growing sales by partnering with other franchise staff to provide outstanding customer service. This will be accomplished through developing, maintaining and expanding relationships with the professional community and the public at large. This person will act as a community liaison and serve as a very important link between TWO MEN AND A TRUCK® Phoenix Central and residents and businesses of the Central Phoenix community.
We provide extensive training, guidance, support and career growth opportunities, as well as the opportunity to experience the moving industry from the inside and gain valuable work experience.
Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK® services
Asks open-ended, probing questions to determine customer requirements and expectations while executing assumptive selling techiniques.
Directly and accurately inputs information in to "Movers Who Care®" software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
Makes recommendations according to customer's needs on moving services, storage, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
Complies with federal, state, and local legal requirements when scheduling moving services and staff
Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK® and effectively oppose any customer objections
Prepares all move-related paperwork and documents on a daily basis
Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints
Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
May assist management with scheduling and tracking of movers and drivers in accordance with move requirements
May prepare various reports for management as well as gather research and statistics
May prepare proposals, letters, mass mailings, and other miscellaneous correspondence
May participate in various marketing activities including networking, direct mail and charitable move coordination
Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays
All other duties as assigned
Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations.
Incredible work ethic
Excellent communication and selling skills
Strong desire to learn along with professional drive
Passion for personal development
Eagerness to take action and ownership
Solid understanding of different outside and inside sales techniques
Exceptional customer service and passion to exceed customer’s expectations
Excellent knowledge of MS Office
Familiarity with business computer software and online applications (e.g. CRM tools, business analytics)
Passion for business development and its best practices
Work is generally performed in an office setting with no unusual hazards. Travel is not regularly required, but may be necessary for training purposes.