Service Desk Systems Engineer (Job Number:
The candidate will provide telephonic troubleshooting support to end users needing assistance with Entry Control Point Systems. The candidate will utilize COLTS database to create work orders and generate trouble tickets for respective FSRs. The candidate will utilize COLTS to track all issues from ticket generation to resolution. The candidate will generate and maintain an accurate and current log of all help desk related requests and document problems and issues as well as provide feedback and suggestions for improving system functionality. In addition, the candidate will identify and report trending issues that indicate system, network or other related failure(s) and perform troubleshooting and test solutions. This position supports a 24/7/365 capability and will be staffed on a rotating day/night shift schedule.
REQUIRED EDUCATION AND EXPERIENCE:
- High school diploma or equivalent.
- The candidate must have knowledge of Microsoft Office products for documentation, reporting, and tracking purposes.
- COLTS experience desired.
- Ability to obtain SECRET clearance required.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability
Jul 18, 2018, 10:00:19 AM
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
Potential for Teleworking: