Customer Care Billing Lead

Edge Pest Control - Orem, UT

Full-time
Job Description

This position involves making sure customers’ payments are processed in a timely and efficient manner. If any customer has an outstanding balance you would have the responsibility of following up and getting the issue resolved. Along with the day to day tasks that you are responsible for you will also be managing a small team of 3-5 people. As the billing lead you will oversee and (when needed) complete all responsibilities that are delegated to your team. While performing the duties of this job, the employee is regularly required to sit, talk, and use hands and fingers to operate a computer and telephone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Required Survey

As part of the application process for this position, a survey is required to be completed by all applicants. Please complete the following survey before submitting an application:

https://www.cultureindex.com/c/tIUD2zG0G0

Qualifications

Responsibilities

Manage a small team of 3-5 people
Responsible for running and analyzing various billing reports
Oversee and (when needed) complete the following responsibilities:
Pick up mail from post office and apply received checks to appropriate customer accounts
Deposit checks into associated bank accounts
Processing customer payments
Sending customers to collections with outstanding balances
Demonstrate excellent communication skills as you interact with customers
Qualifications

Attention to detail
Must have an analytical mindset
Excellent verbal communication skills
Good with numbers/mathematics
Proficient with Microsoft Excel
Proficient computer/typing skills
Positive attitude and good work ethic
Honest and trustworthy
Accounting background is a plus

Additional Information

Customer Care Billing Lead Benefits

Compensation: $14.00 an hour
Free lunch provided Monday, Wednesday, and Friday
Medical and life insurance plans available for full time employees
Positive work environment
Full-Time, M-F 9:00am to 5:00pm