Care Guide - Draper Clinic

Intermountain Healthcare - Draper, UT (30+ days ago)3.9

About Us
What does it mean to be a part of Intermountain Healthcare? It means that the quest for clinical excellence is not just a goal, but a given. It means building an environment where physicians and employees can deliver the best in healthcare. And it’s realizing each employee or volunteer is vital to the healing process, because we can only achieve the extraordinary together.

Being a part of Intermountain Healthcare means joining with a world-class team of over 36,000 employees and embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: Helping people live the healthiest lives possible.

Our patients deserve the best in healthcare, and we deliver.

Job Description

The Care Guide is an educator and health coach to promote our patient's self-care skills and knowledge of their medical conditions. The Care Guide is an extension of the primary care team, serving as the central facilitator to patients. His/her general functions are to guide and coordinate care according to an established care plan. He/she partners with the clinic team to engage patients, support their self-care plan, and improve the quality of life and health outcomes for patients.

Essential Job Duties

1. Identifies barriers the patient may have to meeting health care goals and communicates with care team.
2. Communicates with patients, families, and providers to maintain coordination of care.
3. Engages family and friend support in a formal and consistent manner.
4. Serves as health coach, referring any advice or medical instructions to the appropriate clinical team member.
5. Schedules patient appointments, performs detailed chart review, facilitates messages and referral management.
6. Provides appropriate patient education within scope and training following the information available on Intermountain patient handouts and other approved education sources.
7. At the direction of a physician or licensed independent practitioner, assists patients in use of self-management tools such as home blood pressure monitors, diet and exercise plans, accesses shared-decision making content, signs up and educates patients on the use of the patient portal (My Health) and instructs on use of self-care applications.
Posting Specifics

Entry Rate: $14.35 or more depending on experience
Benefits Eligible: Yes
Shift Details: Full-Time, 40 hours a week
Department: Draper Clinic
Minimum Requirements

36 credit hours of college coursework,
or Two years of work experience in healthcare,
or Two years military service experience,
or Two years of experience navigating a complex organizational system, e.g. college/university studies, military service, healthcare organization, federal programs.
Demonstrated strong interpersonal skills, and collaborative, team-oriented work experience
Demonstrated excellent verbal and written communication skills
Demonstrated strong computer skills and willingness to continuously improve them: navigating reporting platforms, managing data spreadsheets, word processing, e-mail and the internet
Demonstrated ability to manage competing demands in a high-paced clinic environment

Physical Requirements

Interact with others requiring the employee to communicate information.
Operate computers and other office equipment requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Preferred Requirements

Two years of college healthcare related coursework
Bilingual (English-Spanish)
Understanding of medical and pharmacological terminology

Please Note

All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Location: US-UT-Draper
Activation Date: Monday, June 18, 2018
Expiration Date: Monday, June 25, 2018