The IT Community Account Specialist (CAS) has the responsibility for establishing, managing and maintaining technology-related relationships with Life Plan Community and Rental Community customers. The CAS regularly interacts with functional groups within the IT organization to communicate and clarify customer requirements, and acts as a liaison between corporate IT, local community management, third-party community vendors, contractors, and consultants to define and establish service and support requirements.
Together, We're Greater
At LCS, we provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You'll find lots of opportunities to grow as a professional, serve the community, and enhance the lives of seniors. Our culture of partnership is truly what we feel makes us unique.
Ready to make a difference? Then join us as a Community Account Specialist! We think it's time for you to begin your #lifeatLCS.
What you need to know
Customer Relationship Management
Ensure communities are consistently satisfied with the products and services by meeting regularly with assigned communities by phone, in person or by survey.
Investigate and resolve customer relationship issues and escalate as needed.
Assist with vendor management.
Assist with preparation and distribution of Executive Summaries, as needed.
Records and Reporting
Help maintain Cherwell and Sharepoint data, vendor services catalog, list of services being provided to each community, and other necessary documentation.
Works with manager/team to investigate issues and share information
Works with other internal business units to facilitate communication and manage expectations
Help coordinate post go-live hand-off of new communities and community disengagement activities
Conduct onsite technical reviews as needed
Act as advocate for communities from within LCS IT
Provide assistance with communications and change management
Assist with review of current vendor offerings
Assist with the creation of new service offerings
Assist with improving service operations’ efficiencies and customer satisfaction
What we are looking for
At least two years of technical and/or implementation experience
At least two years of customer relationship management experience
At least two years of account management experience within an organization providing IT services
Experience working within the healthcare and/or senior living industries is a plus
Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Marketing, or other related field
Familiar with project management concepts and terminology
Familiar with Information Technology concepts and terminology
Familiar with healthcare and senior living concepts and terminology
Excellent communication and organization skills
Strong relationship building skills
Strong time-management skills
Requires limited supervision
Sound like a good fit? Let's talk about how together we can be greater!
Industry Leader. We have been in the business of Senior Living for over 40 years. Nearly 90% of Life Care Services managed health centers have a 4 or 5 star rating.
Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match.
Family oriented culture. We provide a positive and supportive work environment which our employees value. Flex-time, work from home, and social activities with employees and their families add to our family-centric approach.
Charity and community involvement. We are recognized as a national team for the Alzheimer's Association and are consistently a top contributor to United Way. We also support our employee's individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.
Outstanding advancement opportunities. 650 and counting; LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.
Professional development. Ongoing, onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.
Fun company-wide events. Leadership Summit, SHOE, and our annual company holiday party; just to name a few.
Top Iowa Workplace. We've created an environment where LCS employees enjoy coming to work. LCS has been named a top Iowa Workplace, an award that recognizes the top workplaces based on employee survey results each year.
LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com.
Travel Frequency: Up to 35%
Job Level: B
A POST OFFER BACKGROUND CHECK, INCLUDING REFERENCES IS REQUIRED