The Account Manager will be directly responsible for maintaining and servicing a book of business. This function will involve managing accounts sold by the sales team, onboarding new clients and identifying upsell opportunities. AE will play a critical role in supporting sales efforts by ensuring clients are set up properly, educated on how to best use our services, and have a direct contact in the office.
What does the job entail?
50% Onboard clients – take a signed contract or instructions from a sales rep and handle: adding listings, creating accounts on both LOA and LAF, setting up billing, teaching the client how to manage their listings and use the available tools.
35% Handle all questions related to inbound and outbound data feeds – ListHub, LandFeed and API. Upload listings and auctions as needed. Assist sales reps in updating billing information, installing ad campaigns. Manage agents using corporate accounts for KW and other national groups, manage the Realtors Land Institute database of 1600 members and promote site usage. Turn these client interactions in upsell opportunities. Train agents/brokers to extent appropriate.
15% Drive paid listing growth for assigned accounts. Working with sales reps take responsibility for ensuring that brokers/agents have all of their listings on LOA/LAF. This will be a critical responsibility of this role.
What qualifications do we look for?
2+ years of account management or technical troubleshooting experience.
Strong communications skills .
Ability to work in a fast pace environment and manage multiple tasks at once.
Ability to learn and perform virtual demonstrations of our products and services
Commercial Real Estate experience helpful, but not required
B.A. or B.S. Degree preferred
Why work here?
Our employees love the fun, fast paced, and competitive culture.
Extensive paid training program
Comprehensive medical, dental, prescription and vision benefits with a choice of two plans.
Company-paid long-term and short-term disability benefits.
12 days accrued paid vacation 1st year; 5 days sick leave per year, and 2 personal days.
CoStar will match 100% of the first 4% you contribute to the plan, with the CoStar contribution vesting over a period of four years. You are immediately eligible to enroll, or you will be enrolled automatically after six months of service.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing