Senior AV Service Technician Audiovisual

Spinitar - Phoenix, AZ4.0

Full-time$54,000 - $69,000 a year
SkillsBenefits

Senior Service Technician, Audiovisual

Be the Solution and Build a Career!

If you're a proactive technician with outstanding people skills and experience providing top notch customer service in the audiovisual industry, this is your opportunity to join a respected and growing company with a team-oriented, performance-based culture where you can develop professionally and make a strong impact.

Reporting to the Regional Vice President and dedicated to a Team of like-minded individuals, success in the role is demonstrated by solving technical issues associated with existing customers. These issues may be as simple as walking someone through a how-to over the phone to being on-site for an extended training or technical, hands-on configuration. Acting with humility while being the SME is critical and will leave your mark on our existing customer base and ensure delivery of best-in-class service and solutions.

At Spinitar, we believe that well-trained, service-focused employees are as important to our growth and success as any initiative or business strategy. As such, we take care of our employees by providing the resources necessary to develop their skills and earn the certifications needed to succeed, and by recognizing and rewarding success. This is an environment where you'll enjoy the autonomy and support to do your best work, and where that work will be noticed. It's an environment where people thrive. We know our employees enjoy working here -- it's demonstrated by our positive, upbeat atmosphere and the high number of long-tenured team members. You will work out of our Tempe, AZ office and will primarily support the Phoenix market. Initial training will take up to 30 days.

Spinitar is a California-based company and an award-winning audiovisual unified communications, product, and service organization providing innovative visual communication systems to the industrial / commercial market worldwide. Spinitar is comprised of three business units: Unified Communications, Visual Products Group, and Service. Our 32-year old firm provides services to corporate, education, and government users.

The Requirements

To be a strong fit for the role of Senior Service Technician, you will need:

  • A technical degree, or the equivalent combination of education and experience
  • A minimum of 3 years of client-facing field experience in the professional audiovisual industry
  • Experience with managing multiple priorities in a customer-facing role
  • Demonstrated service focus with experience handling difficult customers
  • Certified Technology Specialist (CTS) certification highly preferred

Additionally, you should have the following core competencies and characteristics:

  • Both a self-starter balanced with being a team-player
  • Work with integrity with limited direction and supervision
  • Excellent planning skills
  • Proactive communication -- provide answers and status updates to the customers' questions before they ask
  • Excellent time management, strong verbal and written communication skills

Role Overview

As a Senior Service Technician, you will partner with the Southwest region’s service team and take point out of our Tempe, AZ, office. You will provide new and existing customers with ongoing support for their audiovisual systems. You will have more direct contact with customers than anyone on the team. As a result, your service level must be top-notch with a constant mind for meeting customer needs. Knowledge and foresight to predict issues before they arise is critical.

At Spinitar, we have a unique business model which both brings out the best in our employees and provides them the autonomy to do their jobs and excel. Rather than a typical reporting structure, we are each accountable to our teams (modeled as individual business units) and those teams earn recognition and rewards based upon their performance as a unit. That means that every member does their job to the benefit of the team and does what it takes to earn team success.

You will be on point for all types of post-integration service and support. Your ability to communicate regularly and effectively with your customers, teammates and internal resources (i.e. the Technical Services Manager, installation teams, warehouse personnel, subcontractors, etc.) will be paramount to your success.

Why Spinitar?

Professional growth through certifications -- at Spinitar we believe strongly in certifications and will pay for you to earn those you don't already have! For example, while we'd prefer you have a CTS coming in the door, if you don't have them, you'll earn them here. While other companies talk about people being their greatest asset, at Spinitar we truly put people first and demonstrate our commitment through action.

Visibility -- while you'll work with and receive direction from the Program Manager/Coach, team members ultimately report to a Principal. Principals, such as our CEO (a past president of InfoComm), take a personal interest in the teams and the work they produce, meaning you'll have visibility at the top and your successes will be noticed!

Teams built for success -- our teams are cohesive units that are built for success. They are self-driving and maintain a good reporting dynamic where each member is accountable to every other member. In other words, the standards are set and the group as a whole motivates and supports each individual. Anyone not pulling their weight is visible team-wide and weak links don't last. In fact, bonuses and rewards are tied to team results making it even more imperative that each member is pulling their weight. Of course, that's not a negative thing. People enjoy working on high-achieving teams and have fun in the process.

Career growth opportunities -- while you could be happy and challenged in this role for years to come, once you prove yourself, other opportunities could become available. This role is being added to accommodate our strong growth and we anticipate that strong growth will continue to provide opportunities for our proven performers.

Wide exposure --our customers include Fortune 500 companies, top law firms, government, healthcare, education organizations, and other high-profile companies/industries. They have complex audiovisual needs and network requirements. That means you'll be exposed to a variety of challenges and work on interesting projects. We don't do cookie cutter work, but create solutions to meet individual needs.

Fun and transparent environment-- people like working at Spinitar, as demonstrated by the long tenure of our staff, and it's not difficult to understand why. We work hard and have high standards, but we also enjoy the benefits of a transparent, tight-knit team environment and we like to have fun. For example, once per quarter we have a "State of the Union" breakfast to ensure we're all on the same page regarding where the company is and where we're going. We also enjoy some great perks: each year you will be eligible to participate in our "roll out the red carpet" Chairman's Club trip to an exciting destination such as Maui or Cancun. The winners are voted on by both peers and customers, and entire teams can be rewarded when meeting top goals.

Excellent compensation-- in addition to a competitive wage and bonus opportunity, we offer a comprehensive benefits package including all you would expect, such as health and other insurances, a 401(k) plan and paid time off, and a few surprises, such as a laptop computer, smartphone, and company van.

Keys to Success

As already noted, at Spinitar we manage workflow via a team paradigm. You will always be with the same team in order to maintain a high level of confidence for our customers and to ensure consistency across projects. For our customers that means that the knowledge gained on their first project will not be lost because the same team will return for the second, third and any subsequent projects. As such, building relationships with the clients and with your teammates will be a key element of your job and crucial to your success. As you work through each project, you'll also need to keep your coach and team in the loop and regularly updated. You'll enjoy the autonomy to perform your role, but including the team means you'll also have strong support when you need it.

Overall, your mission will be for you and your team will help make Spinitar a fun, profitable, world-class and customer intimate provider and integrator of audiovisual solutions. You'll know you're hitting the mark when you:

  • Maintain current industry certifications.
  • Maintain a customer satisfaction rating greater than 4.5 / 5.0.
  • Ensure internal and external clients receive the highest level of customer service.
  • Be viewed as a resource and mentor to other team members to help grow their skills.
  • Predict and mitigate customer issues before they arise.

In addition, this is customer service, and as you know through experience, the nature of the role can produce pressures. To excel, you'll thrive under pressure, handle multiple deadlines, and be able to de-escalate volatile customer concerns.

Compensation

The reward of this position goes well-beyond building on your career. The Senior Service Technician will be provided training (both in-house, and industry certifications), all the tools of the trade such as a laptop, cell phone, and service van; a full benefits package including medical, 401k, earned PTO, and travel time compensation above a designated threshold. Lastly, a competitive wage between $26-$33 per hour ($54,080 to $68,640 per year) with California overtime above an 8-hour shift!

About Spinitar

Spinitar is a privately owned, full-service audiovisual company. Our custom technology solutions and services have helped clients in a wide array of industries to improve communication and reach audiences more effectively.

A few Spinitar facts:

  • Founded in 1986
  • Over 100 working professionals
  • Offices in LA, San Diego, Northern California, and Phoenix
  • Service provided nationally
  • Named among the industry's top fifty integrators

To read more about Spinitar, please visit: spinitar.com.

A Recruiting Promise

If you take the time to send us a résumé and cover letter, you will hear from us. Your information will be reviewed by an actual person. If you don't make the grade we will send you an email informing you as much. If you do make it, we will contact you to schedule a call as the first step in the interviewing process.

Spinitar's Dedication to Diversity

We embrace diversity and the perspectives it brings to the organization. Spinitar is an Equal Opportunity Employer that hires and promotes based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other personal factors that have nothing to do with ability and job performance. Spinitar will not tolerate discrimination or harassment and values providing a safe, confident workplace for all members of our Teams. If you're smart and good at what you do, we welcome your application!

Thank you for your interest and time!

Job Type: Full-time

Salary: $54,080.00 to $68,640.00 /year

Experience:

  • AUDIOVISUAL INTEGRATION and TROUBLESHOOTING: 3 years (Preferred)

Education:

  • Associate (Preferred)

Location:

  • Phoenix, AZ (Preferred)

License:

  • Certified Technology Specialist (CTS) (Preferred)