Orlando seeks to hire System Support Analyst who will embrace our mission to extend the healing ministry of Christ.
Located on a lush tropical campus, our flagship hospital, 1,107-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.
Florida Hospital Purchasing Department is located across the street from Florida Hospital Altamonte in Altamonte Springs. The department currently serves eight hospitals as well as other facilities with their materials management needs. The Purchasing Team includes buyers, contract analysts, the Materials Management Help Line, clinical resource managers and others. The staff interacts daily with hospital departments, vendors and other agencies to support and facilitate hospital needs. Located close to I-4, Altamonte Mall, Florida Hospital Altamonte, with easy parking, this is a prime location.
The System Support Analyst makes decisions that maintain and support the accuracy of the MM/MA system data. Supports the process of obtaining and updating data directly from vendors in a manner that is synchronized with the vendor’s information/database to assure invoice discrepancies are minimal. Responsible for all the vendor catalogs that have been requested, received, and completed throughout a maintenance of a log. Keeps up to date with knowledge regarding use of tools i.e. Premier (GPO), ARC (AHS share point), Medapproved (VA tool), DDS and Compass (benchmarking tools) among others. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Knowledge, Skills, Education, & Experience Required:
Bachelor’s degree in Business, Accounting, Finance, or other analytical discipline, OR
Three to five years of relevant experience
Ability to work in a project-oriented environment with people of various backgrounds while working well under stressful situations
Computer skills including a medium to advanced level of spreadsheet software (Microsoft Excel)
Ability to work in a fast paced, dynamic environment in meeting deadlines
Ability to communicate effectively with management internally and occasionally with external customers both orally and written
MM/MA Host system (SunPort) experience (Preferred)
Bachelor’s degree in Business, Accounting, Finance, or other analytical discipline (Preferred)
Licensure, Certification, or Registration Required:
Demonstrates through behavior Florida Hospital’s Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s Performance Excellence Program
Assures that all contract(s) updates for products used by FH are loaded in the MM/MA database, and that the data is maintained to standards. Tracks contract expiration dates (through a log) and works with Buyers, Clinical Resource Managers, Premier, and/or vendors to load pricing prior to expiration date.
Continuously audits and manages the database to ensure data integrity and to facilitate the extraction and interpretation of information. Counsels end users to make appropriate modifications regarding pricing modifications, category, and GL class.
Works with Buyers to identify price discrepancies and strive for zero discrepancies. Performs audits of invoices against database and when necessary initiates the recovery of overpayments.
Extracts information from the database through writing and modifying queries. Performs analysis presenting actionable information and data and makes recommendations to support the decision making process. Compiles and analyzes MM/MA raw data and presents it in a way that is easy to understand and aids in the decision making process.
Organizes MPC categories in a logical manner that facilitates report writing and queries, the flow of charges to post to correct GL sub accounts, enhance patient price file maintenance, and other system interfaces used by Cath Lab, Surgery, etc.
Maintains current knowledge of MM system, Premier, AHS Sharepoint (i.e. ARC), Catalog Upload, and all other tools (i.e. QMF) used to update and maintain the integrity of the MM database.
Works on multiple projects as required anticipating any roadblocks that may affect the deadlines. Balances priorities by taking ownership and planning tasks related to such projects under the supervision of manager
Utilizes critical thinking and analytical skills with general knowledge of software tools used in job functions (i.e. Excel) and effectively documents work performed
Performs all special projects assigned by supervisor, Purchasing Director, or AVP of Materials Management in a timely manner
The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. Responsibilities are subject to change
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the System Support Analyst opportunity with Orlando and apply online today.