ServiceNow Event Management Engineer

West Corporation - Omaha, NE3.3

Full-timeEstimated: $49,000 - $66,000 a year
Connecting people with each other and the right information is mission-critical. Intrado, formerly West, develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our Global Technology Services is currently seeking a ServiceNow Event Management Engineer, knowledgeable in ITOM practices, to fill a critical role. The core focus of this role is ServiceNow Event Management, Discovery and Service Mapping. We are looking for a candidate who can communicate effectively, collaborate with multiple business units, is adaptable to change and will take the initiative to help redesign West’s monitoring platform. This role is critical, as 95% of Incidents in West are opened automatically via Event Management. Intrado is currently updating and consolidating monitoring and alarming platforms; the successful candidate will be able to take a leadership role in this effort. This team is fast paced, Agile, Lean, and works closely with other teams in a matrix manner.

We are seeking an individual who possesses the following:
Key Attributes:
Ability to work in a collaborative team environment
Strong communication skills
Ability to analyze issues and problem resolution
Ability to drive change

Duties and responsibilities include but are not limited to:
ServiceNow focused ITOM work with Event Management, Discovery and Service Mapping
Ensure critical alerts are processed and incidents generated
Build ServiceNow event management rules/workflows for VMWare
Build ServiceNow event management rules/workflows for Windows SCOM
Build ServiceNow event management rules/workflow for Zabbix
Build ServiceNow event management rules/workflow for CA Spectrum or other SMP sources
Build ServiceNow event management rules/workflow for various other server/database platforms
Network and server monitoring
Assist with decommission of CA NSM solution
Assist with migration of new enterprise SYSLOG strategy

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most-Information to Insight



Bachelor's degree from an accredited college or university in computer science, MIS, or a related field required
Equivalent work experience in a similar position may be substituted for educational requirements
Minimum five years increasingly responsible experience as ITOM practitioner (event, discovery, service mapping)
Minimum one-year project management experience leading small to medium projects preferred
Experience with multi-site configurations in system engineering and administration role preferred


2 years’ experience with ServiceNow required
2 years’ experience Event Management preferred
1 year experience Discovery and service mapping modules
ServiceNow asset management/uCMDB preferred
SNMP monitoring tools
Strong work experience with JSON, Java, Powershell and Unix/Linux scripting preferred

Intrado is connecting people and ideas.

We are delivering on their potential.
We are improving the way we work and live.

At Intrado, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We connect. We deliver. We are Intrado.

Applications will be accepted through 11/28/2019

Equal Opportunity Employer/Veterans/Disabled

Job: Technical

Primary Location: United States-Nebraska-Omaha

Other Locations: United States-Texas-Lancaster, United States-Texas-Plano, United States-Colorado-Longmont, United States-Kentucky-Louisville

Organization: Global Technology Services USA

Schedule: Full-time

Job Posting: 11/14/2019, 12:37:47 PM