Customer Account Representative

Rent A Center - Dearborn, MI3.2

30+ days ago

Job Description

CUSTOMER ACCOUNT REPRESENTATIVE

JOB DESCRIPTION

Effective Date: 5/1/2015

Reports To: Store Manager

FLSA Status: Non-Exempt

JOB PURPOSE :

Manage rental accounts and meet company account management goals and expectations, by collecting on current

and past due accounts while adhering to company standards, policies, and procedures. Positively impact customer

growth and revenue through sales activities, account management, and providing total customer satisfaction.

Accomplish these in a way that is consistent with the RAC mission statement.

KEY RESPONSIBILITIES:

Account Management:

  • Maintain accurate records of customer account activity, to include current and past due accounts
  • Review past due accounts and communicate in person and via phone with the customers to promote

timely payments

  • Collect customer payments on a timely basis and meet daily/weekly collection standards
  • Complete customer service calls in a timely manner as assigned
  • Follow all policies and procedures and adhere to all standards

Deliveries & Pick-ups:

  • Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
  • Deliver merchandise to customer homes in Company provided vehicle as assigned
  • Install and set up merchandise, and instruct customers on proper use of merchandise
  • Pick-up merchandise from customer homes as assigned
  • Keep vehicles clean and properly maintained as assigned
  • Complete customer service calls in a timely manner as assigned

Sales:

  • Greet and assist customers on the sales floor
  • Obtain new rental orders on the sales floor and over the phone
  • Complete rental agreements as required
  • Prospect for new business by telemarketing and distributing print materials

OTHER RESPONSIBILITIES:

Showroom and Backroom areas:

  • Refurbish merchandise to like new condition
  • Keep showroom clean and organized, including vacuuming, dusting, and handling household

cleaning materials

  • Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and

taking out trash

JOB REQUIREMENTS:

  • Must be at least 19 years of age
  • High school diploma or GED
  • Friendly with exceptional communication skills
  • Excellent customer service skills
  • Valid state driver’s license and good driving record
  • Must be able to lift and move (push/pull) heavy items and merchandise as needed
  • Typically works 38-40 hours a week depending on business needs

This job description is not intended to be all-inclusive. Coworker may perform other related duties as assigned to meet the

ongoing needs of the organization.

Job Type: Full-time

Salary: $13.00 to $16.00 /hour

Job Type: Full-time

Salary: $13.00 to $16.00 /hour

Experience:

  • Customer Service: 1 year (Required)

License:

  • Driver's License (Required)