Customer Care Specialist (In-Office)

Nordstrom - Los Angeles, CA (30+ days ago)4.0

Customer Care Specialist (In-Office) - 344606

We are a specialty retailer offering the very best of what’s next in fashion from men, women and children since 1901.


Every day, our customer care team strives to ensure that our customers have great shopping experiences and receive the Nordstrom quality service, when they want it, and how they want it. Whether via phone, email, chat, or social media channels, our Customer Care team provides ‘round the clock support for Nordstrom, Nordstrom Rack, HauteLook and millions of Nordstrom card holders.

As a Customer Care Specialist…

You will be the voice of | HauteLook, fielding real-time calls, e-mails and live chats from customers across the country. The Ideal Customer Care Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding Nordstrom customer service every day.

Hours of Operation: 6:00am – 10:00pm
Shifts: Full-Time positions available, times will vary upon business need. Schedule flexibility is expected, and the ability to work a set schedule is required.
Training: Monday – Friday for 3 weeks (required)
Pay: $17.00/hr with an employee discount

Handle high volume of calls in an efficient and effective manner
Answer customer questions regarding account information, order status, return status, product information, policies, procedures, site navigation and time frames
Accurately log all handled calls and calculate price adjustments, when applicable
Liaise with Nordstrom Card Services and shipping carriers

Spanish speakers Preferred
6 months’ experience within a retail or customer service environment preferred
Excellent telephone and written communication skills required
Must be able to successfully pass a Multi-tasking assessment
Able to work in a fast pace environment with the ability to troubleshoot technical issues with a high sense of emergency
We’ve got you covered…

We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, employee stock purchase plan, Commuter reimbursement, On-site parking provided, and much more depending on your role.

Our LA Headquarters includes: Roof garden + lounge, Metro accessibility across the street, Wellness Wednesdays with Yoga and CrossFit on the 8th floor, Weekly Farmers Market, and Organic cold-pressed juicing available in the 17th floor kitchen and 16th lounge.

We are an equal opportunity employer committed to providing a diverse environment.

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

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: Customer Contact Center
Date Posted
: 05/31/2018, 9:39:54 PM
: United States-California-Los Angeles