Junior Sales Support Administrator - (Customer Support)

SCIEX - Redwood City, CA (30+ days ago)3.5

Junior Sales Support Administrator - (Customer Support) - SCI002140
About Us
SCIEX – An operating company within Danaher’s Life Sciences platform

SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.

We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver Answers for Science. Knowledge for Life. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us at www.sciex.com .


Position Summary:
The Sales Support Administrator, (Customer Support) is responsible for supporting North American Field Organization by providing instrument and consumable quotations to internal and external customers. Detailed review of all instrument and consumable driven purchase orders compliance with quotation terms and company policies based upon legal and finance policies. Maintains documentation and customer communication per the ISO 9001 guidelines.

Primary Responsibilities:
Answers and effectively addresses customer inquiries and requests (external & internal).
Process Accessory, Consumable and Reagent Quotations and Sales Orders.
Write-up replacement, return and credit requests/ document complaints.
Preliminary review of all purchase orders to ensure accuracy and compliance.
Manage Region voicemail and e-mail boxes.
Answer incoming calls from Queue system (call center) and process non-instrument orders
Escalates customer issues to Manager as needed.
Reviews processes in order to optimize service.
Initiate customer profiles.
As needed, complete all required testing for new processes and upgrades.
Instrument Order Management (accurate Booking, follows Rev Rec policy)

Skills and Knowledge:
Strong written communication skills to write business correspondence, activity documentation, and routine project reports.
Working knowledge in writing business presentations.
Verbal communication skills to articulate clearly and effectively with external and internal customers.
Analytical skills to solve practical problems and deal with a variety of situations where limited standardization exists.
Basic Microsoft software, (Word and Excel) and email skills.
Set priorities and multi-task to meet deadlines.
Flexibility to accommodate fluctuations in workload.
Mathematical skills to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Working knowledge of internal company processes.
Thorough understanding of company policies and standards for quotations and orders.
Basic product line knowledge of both instruments and consumables.
Work both independently and as part of a team.
Read and interpret general business documents such as operating and maintenance instructions, customer purchase orders, general terms and conditions, and procedure manuals.
Understand customers and resolve issues
Build effective relationships.
Grasp product information and communicate information to customers and potential customers in an easily understood manner.
Instill customer satisfaction that is recognizable and valuable to the customer.
Apply commonsense and interpret a wide variety of instructions and requests furnished in written or oral form.

Associate Arts (A.A) degree or equivalent experience.
3+ years of customer service experience. Please note the 3 year's experience may be from internships, call center, retail or any other position that supports customers.

SCIEX is an equal opportunity employer, and only those candidates who are qualified will be contacted. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Job Function
: Customer Support
Primary Location
: North America-North America-United States-CA-Redwood City
: Full-time