- Organizational Skills
- Customer Service
Primary Location - USA-WV-Morgantown
Organization - Mylan Pharmaceuticals Inc.
Specialist, Customer Relations - 19000244
For Us, It's A Mission
At Mylan, we mean it when we say we work every day to provide access to high quality medicines to the world's 7 billion people. If you are unconventional, relentless and passionate. If you believe in doing what's right, not what's easy. If you are a doer and have a passion for serving others, we want to talk to you.
Make a Difference
At Mylan, each person has the ability to make a difference. From the providers who sell and market our products, to the producers who develop and manufacture them and finally to our business partners who support the providers and producers, we all have a mission critical role. Here's how this role will help:
Build, maintain and enhance relationships with assigned customer base serving as the single point of contact to maintain business continuity and collaboration with internal departments such as Sales Teams, Pricing & Contracts, Accounting, Distribution Center, Finance, Information Technology to ensure customer requests/inquiries are handled appropriately and in a timely manner while providing the highest level of customer service.
Manage assigned key accounts which includes, but not limited to, leading customer review calls to report on status of products and orders, analyze and provide daily/weekly/monthly reporting to customers and executive leadership, create/distribute all customer account correspondence, provide insight regarding customer feedback to internal departments, and execution of product launches.
Analyze, review, and release customer orders based on ordering patterns, inventory status, product-controlled status, and provided usages which includes evaluation of impact analysis of order processing to other accounts such as failure to supply. Provide recommendations as needed.
Responsible for order management and processing by ensuring accurate and timely shipment and delivery of orders minimizing lead times and meeting customer thru collaboration with the Distribution Center.
Comply with DEA and State Regulatory guidelines and internal SOP’s involving the shipment of pharmaceutical product. This includes obtaining necessary documentation for controlled products, excessive orders, license verification, as well as ensuring the shipment of only the drug classes each account is licensed to receive and distribute are processed.
Research and resolve shipping or customer order discrepancies and customer failure to supply claims. Compiling and analyzing order details to provide the overall financial impact of the discrepancy/failure to supply of the claim and share the results with respective leadership team as part of an overall process.
Identify and meet U.S. customer and consumer needs via phone, email, or fax by researching, locating, and providing answers or alternate solutions to all inquiries within set timelines for all divisions.
Ensure compliance to all documented practices for various inquiries. Maintaining current thorough knowledge of all business units and product portfolios, marketing campaigns, pricing, website information, PAP programs, and other relevant programs and information to ensure One Mylan is accurately represented as a shared service to the customers.
Perform other duties as assigned.
Make Our Values Your Values
Mylan hires only the best. People who thrive in a culture of innovation and empowerment. People who are active learners and have a positive attitude. People who are leaders and know that by working together we can run faster, reach higher and achieve more. By doing so, we will continue to set new standards in health care. Here are the minimum qualifications and essential functions for this position:
Must possess thorough knowledge and understanding of customer service operations.
Must have excellent attention to detail and strong organizational skills; Must be a team player. Excellent written and verbal communication skills with the ability to establish and maintain effective business relationships are required. Must have the ability to work independently, take the initiative, prioritize and manage multiple deliverables under tight deadlines. Must demonstrate the initiative to work with others to advance knowledge and ability to take on new tasks and responsibilities.
Position functions semi-autonomously.
Minimum of a bachelor’s degree (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration.
Ability to read and interpret complex business and/or technical documents. Ability to write comprehensive reports and detailed business correspondence. Ability to work with groups of people such as other departments and communicate known concepts. Ability to present to a group of departments.
Ability to add, subtract, multiply, and divide.
Ability to solve equations, apply technical mathematical concepts, and perform complex computations.
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis. Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping. May be required to stand; walk; stoop; bend; kneel; and climb steps. May require use of hands and use of arms. Sedentary lifting requirements.
Normal office situation
If you want to be part of a global health care company that is making a difference and changing lives, Mylan may be the place for you. With a workforce of more than 35,000 worldwide, we can make a difference. We encourage you to visit Mylan.com to learn more about our unconventional culture, our approach to doing business and how we plan to set new standards in health care.
Mylan offers competitive salary, excellent benefits and an environment conducive to professional growth and advancement. All qualified applicants will receive consideration for employment without regard to their disability or protected veteran status. Mylan is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.
Schedule - Full-time
Job Posting - Apr 18, 2019, 9:35:22 AM
Unposting Date - Ongoing