Restaurant General Manager
$50K to $60K
Bonus Potential
Medical, Dental, Vision
401K
2 Weeks PTO
The Restaurant General Manager ensures compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruitment and retention of crew members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer. The Restaurant General Manager has the overall responsibility for directing the daily operations of a restaurant ensuring compliance with company standards in all areas delivering the highest quality products and services to each guest. The Restaurant General Manager is the leader of the restaurant and is responsible for successfully carrying out the policies and procedures of the company and ensuring profitability.
Responsibilites:
- Ensures 100% satisfaction for all LJS guests
- Solves customer concerns immediately utilizing BAM! and ensures they leave happy and satisfied
- Lead team in ensuring Voice of the Customer (VOC) feedback is collected and acted upon
- Motivates Team Members to perform at or above expected performance levels
- Ensures staffing levels meet guest service requirements at all times
- Treats all Team Members with respect while fostering a sense of teamwork and accountability
- Accountable for positive engagement at every guest encounter
- Ensures all ingredients and menu items are properly stored, handled, prepared and presented with the greatest concern for food safety, accuracy, quality, and guest satisfaction
- Positively impacts profitability by effectively managing product projections and controlling waste
- Provides, to every guest, a come-back quality service and taste experience
- Maintains a clean, safe, and comfortable environment for guests and Team Members
- Clean as you go mentality Ensure the restaurants interior and exterior, including furnishings and equipment, are clean and in excellent working condition at all times
- Provides an environment that encourages guests to return
- Recruit, hire, develop, and motivate Team Members
- Provides encouragement to Team Members, including communicating team goals and identifying areas for new training or skill checks
- Answers Team Member questions, helps with Team Member problems, and oversees Team Member work for quality and guideline compliance
- Communicates deadlines and sales goals to Team Members
- Develops strategies to promote team member adherence to company regulations and performance goals
- Forecast sales, create work schedules, order and track inventory, and complete required performance reports
- Ensure cash control, security, safety and food quality standards are consistently met
- Maintain a local marketing program that focuses on sales growth
- Team Leadership - The ability to demonstrate interest, skill, and success in getting others to learn to work together
Requirements:
- Must be 18 years of age or older
- High School Diploma or Equivalent
- Minimum of 2 years experience performing as a General Manager experience in a similar environment
- Must have reliable transportation and Driver's License required
- Ability to work nights and weekends
- Take absolute pride in everything you do
- Value customer service and hold the ability to impact guests' experience positively
- Work well in a fast-paced environment
- Practice high-quality food and cleanliness standards
- Bring an upbeat energy and positive attitude to the team
- Commits timeliness and a sense of urgency
- Ability to read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ratio, and percentage
- Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists
Equal Opportunity Employer
We MATCH Our Candidates with the BEST Companies and Career Opportunities in the Industry... With 30+ years' of experience, Patrice & Associates Hospitality & Recruiting Specialists is not only the LARGEST Hospitality Recruiting firm in North America, but the BEST extending beyond just Hospitality. We say we're the best because our clients are some of the top name brands in their respective industry and thry rely on us to MATCH talented leaders from entry-managers to C-Suite leaders with opportunities in their organizations. TOP 5 Advantages YOU get with Patrice & Associates Hospitality Recruiting 1. We know openings that are not on job boards (the best usually aren't) 2. We get qualified candidates directly to the decision makers (jump the line) 3. We work for YOU for FREE as a Career Coach to find YOU the perfect career! 4. We work confidentially, protecting your job while we look for new opportunities 5. You get to be part of our secure database for future exclusive opportunities EOE - Equal Opportunity Employer
