Overview and Summary
Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through science—and we’ve been doing this since 1977.
Entry level position supporting the delivery of client services. Under the guidance of Senior Consultant, an Analyst uses their analytical and technical skills (T-SQL, Excel, VB and a little knowledge or ability with Object Oriented languages once in a while) to execute high quality data-related projects and assignments in a timely manner.
Essential Duties and Responsibilities
With manager guidance, plans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.
Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high quality data.
Accurately performs application coding and testing functions associated with the development of custom client software.
Tracks, processes, analyzes and verifies data in order to improve accuracy and quality.
Use technical skills to accurately monitor, update and maintain Urban Science internal software systems.
Adheres to quality control standards for Urban Science and client organizations.
Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
Effectively responds to client inquiries/requests in a timely manner to help improve client satisfaction.
Proactively communicates with management to provide updates and report issues in a timely manner.
Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
Works with manager in completing own annual goal setting and performance review in a timely manner.
Works with manager to prioritize other duties as assigned.
Qualifications - Education and Experience
Must possess a combination of education and experience as follows:
University degree required; technical degrees are strongly preferred (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) from an accredited college or university, or equivalent foreign institution. Non-technical degrees will be considered if candidate possesses appropriate level of analytical and technical knowledge required for the role
Math & Statistics: Requires knowledge of basic descriptive statistics and ability to execute simple statistical analyses, create scatter plots, bar charts and histograms; requires ability to apply the right mathematical methods or formulas to solve a problem.
Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
MS Office: Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas, utilizing functions, and filtering, sorting and formatting of data; intermediate knowledge of MS Word, PowerPoint, and Access is preferred
Database: Working knowledge of relational database concepts, which require gathering and manipulating data manually is preferred; knowledge and experience with SQL and VB is preferred. Light experience or knowledge with Object Oriented Programming desireable.
Excellent communications skills: Both verbal and written.
Teamwork & Cooperation: Ability to work effectively, efficiently and cooperatively in a team environment.
Excellent organization skills: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards. Willingness and ability to engage with clients as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to operate PC and other office equipment. Must be able to present to individuals and groups.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job may require additional hours over the normal 40-hour workweek. The job requires little out of town travel.
This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified.