At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation’s largest retailers (over 6,000 locations).
We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.
Tax Debt Director
Jackson Hewitt Tax Service Inc. is the #2 provider of
full-service individual federal and state income tax preparation, and related
financial services products, delivered through approximately 6,000 locations
(franchised and company-owned), including nearly 3,000 neighborhood Walmarts.
The company also offers an online tax preparation product.
The company prides itself on “Working Hard for the Hardest
Working,” and is on a mission to completely change the way their customers
engage with their personal finances. As certified tax preparers, the company
holds its results to a standard even higher than required by the IRS and knows
the tax code better than competitors. Jackson Hewitt Tax Preparers ask more of
the right questions to find the credits and deductions that their clients
deserve and that others miss. Bottom line - tax returns are 100% accurate or
Jackson Hewitt pays.
Jackson Hewitt is a company in growth mode, including
opening new locations and developing innovative, new consumer financial
products. As an employer, the company combines the fun, fast-paced culture of a
start-up with the scale and reputation of one of the nation’s largest
retailers. Jackson Hewitt has a passion for both customers and employees. They
recognize and appreciate that Jackson Hewitt team members are their single
greatest competitive advantage. Being an industry leader requires a consistent
focus on quality, innovation, performance and results. Jackson Hewitt was
founded in 1982 by John Hewitt who purchased the six-location, Norfolk,
Virginia-based Mel Jackson's Tax Service and renamed it Jackson Hewitt.
The Tax Debt Resolution business is under a year old and
growing quickly with the support of the executive team and Corsair
capital.We are looking to expand our
team as we continue to provide clients who are in a vulnerable position with a
trusted, white-hat solution when they receive a letter from the IRS that they
In May 2018, Jackson Hewitt was acquired by funds managed
by Corsair Capital in partnership with the Jackson Hewitt senior management
Founded in 1992 with offices in New York and London,
Corsair Capital is one of the longest- standing private equity firms focused on
the financial services industry. Corsair Capital acquired its controlling stake
in Jackson Hewitt from an affiliate of H.I.G. Bayside Capital.
The Director of Tax Debt Strategy will help drive the growth and
optimization of the Tax Debt Resolution business at Jackson Hewitt. The individual will
identify and pursue growth opportunities in both the existing "TDR" business, and
in tangential businesses to fold into the existing "TDR" offering. This is
accomplished by surfacing the right actionable analyses and data-driven
insights to enhance program performance, drive better strategy, and inform major
This is a highly visible role that will collaborate closely
with key leaders throughout the business, including the CEO, CFO and Board of
Directors, and instrumental in helping this new business be successful. Jackson Hewitt is seeking someone who wants an
opportunity to drive meaningful change in an entrepreneurial environment. This
role offers the chance to work on critical strategic issues, unparalleled
access to company leadership, strong opportunities for advancement within the
organization, and highly competitive compensation that reflects the company’s
commitment to talent.
Primary Roles and Responsibilities Include:
Drive critical strategic decision making in TDR:
Make recommendations for business improvement through qualitative and
quantitative analysis working with, and presenting to, the Jackson Hewitt
senior executive team, Legal, marketing, and a wide range of other stakeholders
within Jackson Hewitt
TDR is the last stage, in many ways, of tax debt.This role has the potential to reshape how
Jackson Hewitt approaches “tax problems” for clients.This role will spearhead the launching of
“tax debt lite”, our approach to handling tax problems prior to them becoming
full “tax debt”
and day to day management:
Moving TDR clients through the system completely and
efficiently is important.This role will
establish robust monitoring processes and assume day to day responsibilities of
ensuring sufficient levels of client care are met, suggesting and implementing
improvements when appropriate
In addition to the Director of Tax Debt, to whom this
individual will report, this individual will have regular interaction with the
Jackson Hewitt senior management team, including but not limited to the CFO and
the CEO, with whom we have bi-weekly meetings. This position offers
unparalleled exposure to the most senior executives in the business.
1. Relevant Experience:
The ideal candidate will have at
least two to three years of experience from a top-tier professional
services firm (e.g., strategy consulting, investment banking). Experience in
consumer financial services is a plus.
2. Structured & Logical Thinking:
thinking skills are critical to this role, including the ability to
identify and define problems, collect data, establish facts and demonstrate a
‘nose for value’ to discern what is important and draw valid conclusions.
3. Analytical Excellence:
Excellent analytical and
financial modeling capabilities are required. Experience with database
platforms (e.g., Qlikview) is a plus.
Excellent communication and presentation skills,
both written and verbal, including confidence and presence to engage
effectively with all levels.
5. Entrepreneurial Spirit:
The candidate will need to be
enthusiastic about operating in a fast-paced, unstructured environment and
being self-directed. Deep intellectual curiosity and strong drive to challenge
the status quo is needed.
undergrad degree from a top academic institution. MBA is a plus.
The candidate selected for this position will be a creative,
out-of-the-box thinker who is intellectually curious with a demonstrated
interest in learning. This person will also need to be a self-motivated,
high-energy individual who can easily function in a high demand,
performance-driven environment. He/she must be accustomed to working on
multiple tasks in parallel. This professional must demonstrate strong
leadership skills, best demonstrated by the individual’s ability to gain
credibility with team members and senior management.
The successful candidate will:
- Be modest in nature, recognizing the accomplishments of the team
before the individual
- Be highly motivated and possess vision and enthusiasm
- Be comfortable acting as an individual contributor while leading interdepartmental work streams without formal management authority
- Understand how to deliver on short time frames and be committed to meeting deadlines “no matter what”
- Communicate in an open and honest way that quickly builds trust and respect
- Possess an entrepreneurial spirit
- Be comfortable on his/her feet making presentations
We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
Pay Type Salary