SalesForce Specialist

LP Building Products - Nashville, TN3.6

Full-time
LP Building Products is a leading global manufacturer of engineered wood products. At LP, creating new solutions for building is who we are. Since we pioneered our first engineered wood product, we’ve been continually creating better products to fit the changing needs of the building industry.

LP’s values-driven, positive culture creates an environment where talented and hardworking people thrive in a safe, ethical, fun, challenging and rewarding place to work. For more than 40 years, we’ve developed careers and provided advancement opportunities in the building products industry.

Job Purpose

LP Salesforce/CRM Specialist plays a critical role in building and establishing a World Class field sales and marketing organization as part of a team dedicated to ensuring that we are maximizing efficiency and captilalizing on the full features and benefits of the CRM system based on various user group needs. This position will interact with the field sales organization, as well as management, IT, and marketing primarily as an administrator resource to manage all incoming needs from the field, solve basic user problems, and support continued training and coaching that drives adoption and effective usage.

Key Responsibilities

CRM Administration:
Provides functional support in the execution of business processes, including: interaction with business users, identification and documentation of SOPs, gathering business requirements, functional testing, and change management.
Supports administration for all Salesforce.com (SFDC) standard and custom objects: users, roles, profiles, groups, accounts, contacts, record types, sharing rules, picklist values, page layout customization, and others that are necessary to support vital functionality for users
Manage multiple record types and workflow processes for each user group unit within Salesforce.com (Field Sales, AEC, National Accounts, Retail, Field Marketing, others)
Manage daily support requests and Salesforce.com administrative needs of users
Manage all break/fix inquiries from users and solve issues in a timely manner; escalate to Salesforce.com opperating team and IT where new configuration/coding is required
Maintain price book data integrity within Salesforce.com across all businesses for accuracy in opportunity reporting
Develops and provides reporting necessary for incentive compensation management programs for field sales.
Manage input data governance in order to fulfill accuracy in measured metrics for each user group
Supports management of all security and data change rules for proper adherence, collaborating with IT and other members of the Sales Operations team as necessary
Create and update user profiles; add all new users and manage SFDC licenses as required
Collaborate with Salesforce.com operating team to make any enhancements to current organizational setup, security and production; assist with testing and documenting any changes
Create and update reports and dashboards based on user group needs using both out-of the-box features of Salesforrce.com and Einstein Analytics, including ad hoc reporting for management as needed
Proactively gather feedback from end users to identify systems needs or future enhancements
Document all changes and inquiries from users in SFDC ticket system with proof of completion for audit purposes; manages prioritization of changes documented in the SFDC ticket system based on user need analysis and executes changes or escalates to IT for support
SOPs on functionality and work flows to support rollout of training, system updates, and new capabilities within SFDC

Training, Onboarding, and Coaching

Monitor user adoption of SFDC against expectations and proactively engage with users and user groups as determined to improve adoption and efficiency leveraging identified best practices
Support one-on-one and group training to end users through various methods, including new employee onboarding

General Expectations:
Actively participate in Salesforce.com operating committee responsible for ongoing strategic initiatives related to SFDC expansion and enhancements
Perform all duties in accordance with safety rules and regulations
Perform other duties as necessary
Qualifications

KNOWLEDGE, SKILLS, ABILITIES:
Computer proficiency in MS Office applications
Organized and detail oriented with strong communication and interpersonal skills
Self starter with good problem solving skills
Ability to work both independently and as part of a team
Comfort presenting to small and large group audiences

EDUCATION:
Bachelors’ Degree in Business Administration or related fields

EXPERIENCE:
Minimum 1 to 3 years of Salesforce/CRM experience, preferably in an admistrative type role
Salesforce.com administrator certification a plus
Einstein Analytics and SAP experience a plus
Or any equivalent combination of experience and training that demonstrates the ability to perform the key responsibilities of this position.
Work Environment

Office environment
Up to 25% travel may be required for in-field training, meetings, trade shows, seminars, and other activities determined necessary

LP offers competitive salaries and comprehensive benefits and programs including health and welfare benefits, 401(k) program, career mobility, tuition reimbursement, volunteer opportunities, profit sharing and more.