Customer Service Representative - Davie

TWO MEN AND A TRUCK® - Davie, FL (30+ days ago)3.3


As a customer service representative, you are the first point of contact for our customers. You will ensure a world class customer service and sales experience as you provide moving quotes and answer questions about our products and services. The schedule for this positions includes flexible hours, including some weekends
Job Responsibilities
Recommend and sell solutions according to customer's needs for moving services, boxes, supplies and equipment by asking open ended and probing questions
Enter, schedule and coordinate customer moves
Prepare and accurately complete all required paperwork
Follow-up with customers post-move to ensure satisfaction
Proactively resolve customer concerns, complaints or customer service issues
Will participate in other sales, marketing and networking activities in addition to charitable move coordination as well as manage PR calendar
Job Requirements
Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. As a customer service representative, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities.
High school diploma or equivalent
At least one year of experience
Excellent customer service skills
Demonstrated understanding and application of effective sales strategies and techniques
Ability to multi-task and stay organized
Proficient in Microsoft applications and computer proficient
Intermediate typing skills
Ability to pass a background check and drug test