Ticket Operations Associate

Yale University - New Haven, CT4.3

Position Focus:
The Ticket Operations Associate will assist the Director of Ticket Operations with management of box office functions including customer service, sales, event management, and vendor relations. Intern will be educated on standards necessary to successfully support and manage a Division I Collegiate Athletics ticket office for various sports. Assist with scheduling, training, and supervision of ticket office and event staff. Serve as the ticket operations contact for assigned events. Review or perform balancing, depositing, and reporting of daily ticket office cash and receipts. Exercise high level of guest service practices by assisting current and potential customers with questions and quality service. Ensure completion of Ticket Office procedures including invoice processing, order follow-up, maintaining accurate records, payroll processing, and cash-handling. Manage the ticket office email account. Comply with all NCAA and Ivy League Rules and Regulations. Perform other duties and projects as deemed necessary.

Please not the essential duties below are generic in nature and may not all apply to this role specifically.

This is a 2 year, seasonal 10 month position.

Essential Duties

1. Assists with planning and execution of a marketing and ticketing sales campaigns for 35-varsity programs aimed at increasing attendance, building brand awareness, and generating revenue 2. Assists in working with Student-Athletes and Coaches as part of the Department’s Community Outreach Program. 3. Directs game-day marketing, ticketing, alumni, pre-game and halftime promotions, and varsity sport operations. 4. Develops, plans, and implements all aspects of Alumni Special Events including managing a budget. 5. Participates in the planning and execution of annual fundraising plans for all 35-varsity sports. 6. Maintains statistics, handles publicity for assigned sports, writes, edits and designs recruiting, media publications, press releases and game programs. Serves as a liaison to the media. 7. Serves on the Yale Golf Classic and Youth Day Committees for the Department. 8. May perform other duties as assigned.

Required Education and Experience

Bachelor’s degree in a related field.

Required Skill/Ability 1:
Excellent customer service and ability to handle conflict professionally.

Required Skill/Ability 2:
Advanced written and verbal communication skills, including the ability to successfully communicate with the public, Yale Community, vendors and fans of Yale Athletics.

Required Skill/Ability 3:
Sound organizational skills and attention to detail.

Required Skill/Ability 4:
Strong computer abilities; proficient in Microsoft Office.

Required Skill/Ability 5:
Ability to multi-task and work in a fast-paced environment.

Preferred Education, Experience and Skills:
Previous experience in ticket operations and/or in a collegiate athletics environment.

Weekend Hours Required?Yes
Evening Hours Required?


Drug ScreenNo
Health Screening


Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: ocr.boston@ed.gov.

NoteYale University is a tobacco-free campus