Housekeeping Supervisor

MasterCorp - Scottsdale, AZ (30+ days ago)3.2


Responsible for consistently meeting quality and timeliness standards in the supervision of housekeeping staff. A Supervisor must ensure the company mission statement and values are followed, always looking out for the best interests of the company, its employees and customers.

Main Responsibilities:
QUALITY

Develop and maintain a high standard of excellence within the staff
Assist in the training and development of staff, both existing and new
Prep units for housekeepers
Examine carpets, drapes and furniture for stains, damage or wear and report as necessary
Inspect and prepare clean units before reporting them as vacant and ready
Complete the required amount of report cards per week
Report unit maintenance issues as per company procedure
Clean units including but not limited to bedrooms, bathrooms, kitchens, living rooms, closets, and decks as needed
Replace house wares inventory and supplies as needed
Assist in maintaining the cleanliness of storage closets
Report lost and found items to Executive Housekeeper
Attend all training sessions and make practical application of training
Ensure a safe working environment at each site and office
TIMELINESS

Willing and able to perform any and all duties related to site operation as directed
Ensure a sense of urgency exists within housekeeping staff so that units are turned on time
Personal timeliness, be prompt with all assignments and appointments
BUDGET

Utilize supplies and equipment efficiently and effectively
Perform inventory counts as directed
Responsible for time efficiency of assigned staff
CUSTOMER SERVICE

Assist in solving guest complaints promptly
Cultivate and develop strong, positive customer relations
Willing and able to assist resort guests and owners
Knowledgeable of the resort

KEY BEHAVIORAL FACTORS:
A passion for cleanliness
Demonstrated motivational skills
Strong work ethic
Ability to train others
Desire to help others
Work irregular hours
Qualifications

PHYSICAL REQUIREMENTS:
Standing & walk for long periods
Climbing stairs frequently
Frequent twisting, bending, stooping and reaching
Regularly lift up to 25 lbs.

ENVIRONMENTAL CONDITIONS:
Odors or dust
Cleaning chemicals
Laundry chemicals

MENTAL REQUIREMENTS:
Ability to make decisions
Planning and scheduling capabilities
Ability to read, write and do basic math
Use of long term and short term memory
  • The Supervisor is not limited to the above mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.