- High School Diploma or GED
Job ID 53424
Position Location US-FL-Maitland
Facility Name Consulate Health Care - Maitland
Job Category Administration
Position Status FT (Full Time)
Purpose of Your Job Position
As a Consulate employee, you are entrusted with the responsibility of carrying out your daily tasks and assigned duties while demonstrating Consulate’s Core Values of Compassion, Honesty, Integrity, Respect and Passion. You are expected to provide innovative, responsible results with the creation and implementation of new ideas and concepts that continually improve systems and processes to achieve superior results.
As Receptionist / Administrative Assistant you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. You are responsible for performing all front-office administrative duties that are key to the successful operation of the office; ensuring that all administrative and clerical functions are completed on a daily basis and the needs of the department are met within a timely manner. Your primary responsibilities include greeting visitors, answering phone calls, and serving as a communication conduit between the public and other office staff. You will be exposed to all levels of management, both internally and externally, to provide support and coordinate duties as they are assigned. Excellent customer service is required at all times. No supervisory function. This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time, for any reason.
Duties and Responsibilities
Facilitating Visitor Check-In and Check-Out
Welcome visitors upon their arrival. Provide check-in instructions for the visitor log book and directions for where to wait until their appointment.
Inform the appropriate staff members of visitor arrivals. Enforce that visitors are greeted and escorted by a staff member to their meeting destination and escorted back to the front desk at the end of the appointment.
Monitor waiting room activity to ensure visitor comfort.
Scheduling Appointments and Communication
Answer, screen, and direct telephone calls (multiple lines) and e-mails from the public and business associates.
Provide general information via phone or e-mail about the facility to the public.
Take and pass on accurate messages to office staff.
Contact suppliers or business associates upon request.
Facilitate location of office staff on the premises through visitor log.
Receive or direct general deliveries.
Process incoming and outgoing mail to include FEDEX, UPS, USPS, etc.
Pick up mail daily from post office boxes and take mail to local USPS center at the end of each day.
Photocopy, fax, and scan documents for scheduled meetings and as requested.
Provide clerical / administrative support and perform special projects as assigned by Corporate Office Manager.
Coordinate and arrange meetings as directed by Corporate Office Manager. Provide set up for conference rooms by providing equipment, supplies and other needed arrangements.
Maintain communication with the Corporate Office Manager to correlate office arrangements and minimize conflict. Communicate throughout the day with the Corporate Office Manager regarding any office / vendor issues.
Work with Corporate Office Manager to ensure all equipment such as fax machines, copiers, telephones, work order requests, shred it bins, etc., are maintained.
Maintain the reception area, mailroom and conference rooms.
Order and maintain office supplies.
Open and close the office according to posted hours of operation.
Contact emergency services when required and facilitate their access to the facility. Contact Corporate Office Manager immediately after placing emergency calls.
Demonstrate respect and compassion in every interaction.
Conduct oneself with the highest degree of honesty and integrity in every interaction.
Demonstrate a passion for caring as evidenced by interaction with co-workers and visitors.
Perform all other duties as assigned.
The Front Desk staff are required to wear Professional Business Attire or Company issued dress shirts with dress pants or skirt (participation in casual Friday is allowed and staff may wear jeans). The Front Desk staff may be required, during special visitor days, to wear Company provided Jacket or Cardigan for a more professional look. Jackets and Sweaters will be kept in the Corporate Office and made available to the Front Desk Staff when necessary.
Secondary Education Diploma or GED equivalent and previous experience.
Must posses at least one year experience.
Where Will Compassion Take You?
At Consulate Health Care, we're looking for talented, compassionate and hard-working individuals who are eager to serve others. Our team members go above and beyond to give our residents and patients the care they deserve — so you'll find that every day with Consulate Health Care offers new and exciting opportunities to learn and grow.
Compassionate hearts and passionate dedication – these two qualities shine in our team members and provide the foundation for our mission of “Providing Service With Our Hearts and Hands” . The compassion you'll show to residents, patients and their families is the lifeline of our business, while relationships with your peers and coworkers will strengthen our vibrant, diverse community.
Consulate Health Care is one of the nation's leading providers of Senior healthcare services, specializing in post-acute care. Operating in 21 states, we offer services ranging from short-term transitional care to Alzheimer’s and dementia care.
24-hour skilled nursing care
Comprehensive post-acute care
Physical, Occupational and Speech therapies
"Your Journey Home" short-term rehab program
Alzheimer's and dementia care
Care for medically-complex patients