Government of the District of Columbia - Washington, DC3.2


The District of Columbia Public Library is seeking motivated, customer service-oriented individuals who are passionate about serving a diverse public, including ethnic, cultural and gender diversity including customers who may be experiencing social and economic challenges. You will find the Library Associate position very rewarding if you love serving others through enriching and informative programs and services. Must embrace a spirit of teamwork that yields an excellent customer experience for all District of Columbia residents and visitors.

Provides direct customer service to library customers and assistance in using the library and its resources.
Assists library customers with routine technology use. Monitors status of systems and troubleshoots as needed.
Assists librarians in preparation, promotion, delivery, and evaluation of programs and outreach as needed.
Assists in collection movement and maintenance by shelving, shelf reading, and merchandising, pulling from lists, processing incoming and outgoing materials, and checking materials in and out, as needed.
Assists in maintaining a welcoming and comfortable library environment.
Performs routine clerical/administrative functions.
Residency Requirement

A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than the Senior Executive Attorney Service (SEAS), or an attorney position in the Excepted Service (series 950) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected the person shall be required to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment.

Conditions of Employment

General Suitability Screening

This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening.

Enhanced Suitability Screening

The position for which the individual is applying has been identified and designated as requiring enhanced suitability screening; If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted (as appropriate); and the appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening.

Employment Benefits

Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the District of Columbia government's retirement plan. However, if selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment.

Bachelor’s Degree from an accredited college/university. At least one year of work experience working directly and in-person with customers/clients. Experience working in urban public libraries preferred.

Additional Qualifications

Experience providing excellent direct customer service. Ability to exercise independent judgment and tact in the application of policies, procedures, rules, or regulations in difficult or sensitive situations. Ability to communicate effectively in person and in writing. Ability to establish and maintain effective working relationships.

EQUAL EMPLOYMENT OPPORTUNITY: The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.

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