Company Overview:
Join a family-owned business with over 76 years of history! Luv Auto Group, a proud member of the McFadden family of dealerships, is built on integrity and trust, creating long-term relationships with our customers. If you are passionate about delivering top-tier customer service and being part of a positive, dynamic team, this role is for you!
Position Overview:
We are looking for a Client Care Specialist who will be the voice of Luv Auto Group, ensuring every customer interaction is handled with the utmost care and professionalism. You will play a critical role in our customer service strategy by managing both inbound and outbound calls, building relationships, and scheduling appointments for potential clients to visit our showroom.
Key Responsibilities:
- Deliver Exceptional Service: Provide a welcoming and informative experience for customers, building trust and resolving any concerns.
- Communication Excellence: Answer calls promptly with a positive, clear, and professional tone.
- Appointment Scheduling: Efficiently schedule showroom visits, ensuring customers have a seamless experience.
- Customer Relationship Management: Engage in ongoing follow-up with both past and prospective clients to maintain and build strong relationships.
- Adaptability: Thrive in a fast-paced environment, adjusting to changes with ease and maintaining a calm, customer-focused demeanor.
What We’re Looking For:
- People Person: You are outgoing, personable, and skilled at developing and nurturing relationships.
- Customer Service Professional: You have at least 2 years of experience in customer service, preferably in a call center environment, and a track record of providing outstanding service.
- Tech-Savvy: Basic proficiency in MS Office, and comfortable with internet-based software.
- Career-Oriented: You have a steady work history and are eager to grow with us in a long-term role.
What We Offer:
- Competitive Pay: Starting at $16.00 per hour plus bonus opportunities.
- Comprehensive Benefits: Including 401(k), health, dental, vision insurance, paid time off, and a flexible schedule.
- Growth Opportunities: Join a company where your contributions are valued, and career advancement is supported.
- Positive Work Environment: Be part of a team that values integrity, trust, and mutual respect.
- Equal Opportunity Employer: We embrace diversity and are committed to creating an inclusive environment for all employees.
Application Process:
Are you ready to join a company where your passion for customer service will be recognized and rewarded? Apply today!
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- Are you available to work rotating Saturdays?
Experience:
- Call center: 1 year (Preferred)
- Customer service: 2 years (Preferred)
Work Location: In person
