Customer Service Representative

JMS Marketing Inc. - Milwaukee, WI

Full-time

The Customer Service Rep is able to serve customers by providing product and service information at events and promotions.

Job Duties:

  • Attract potential customers by answering product and service questions; suggesting information about products and services
  • Opens customer accounts by recording account information
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Contributes to team effort by accomplishing related results as needed

Success Factors Included but are Not Limited to:

  • Exceptional customer service skills
  • Consistent attendance on the job
  • Attention to detail
  • High level of accuracy
  • Flexibility
  • Excellent interpersonal skills

Job Type: Full-time

Salary: $500.00 to $1,000.00 /week

Experience:

  • customer service: 2 years (Preferred)

Benefits:

  • Signing bonus
  • Professional development assistance

Communication method(s) used:

  • In person

Job Tasks:

  • Giving demonstrations or presentations
  • Troubleshooting and solving problems

Schedule:

  • Monday to Friday