Provides customer service to the general public and performs routine to highly skilled office support duties related to passport functions, elections and records retention.
Work is performed under the direction of the City Clerk.
Part-time hours: Half days Monday, Tuesday, Wednesday and full day on Friday. Hours may vary based on need. 20 hours/week, part-time benefits.
Examples of Duties
Reviews passport applications to verify that all required information has been provided in compliance with federal requirements.
Evaluates the need for signed parental consent and supporting documents (i.e. adoption decree, if application is for minors) and/or gives direction as needed.
Executes passport applications by authenticating the validity of citizenship and identity of documents necessary to satisfy federal requirements.
Takes digital passport photos which meet the specific requirements of the U.S. Department of State for new passport applications and renewals.
Collects all fees associated for the passport services provided.
Assists customers in scheduling passport appointments.
Maintains annual re-certification training.
Assists with records management to include scanning and quality checking of documents in Laserfiche as needed.
Assists with elections by maintaining database of election-related information and performs other election related duties as needed.
Provides efficient service and interacts respectfully with other staff and the general public.
Greets and routes any non-passport related visitors to the appropriate departments.
Provides primary back-up to the Passport/Administrative Support Clerk (FT) as needed.
Performs related duties and responsibilities as assigned.
High school diploma or equivalent.
One to two years of related office support work experience in a high-volume customer service environment.
Certification as a Passport Acceptance Agent, or ability to obtain within first two months of employment.
Notary Public, or must obtain within first six months of employment.
Possession of, or ability to obtain, an appropriate valid Minnesota driver's license.
Excellent customer service skills and ability to communicate effectively in person, over the phone and email with employees and the general public.
Excellent computer skills with Microsoft Office products and the ability to learn new software programs.
Excellent mathematical aptitude, organizational and administrative skills.
Passport application processing experience
Certification as a Passport Acceptance Agent
CITY OF MAPLE GROVE
Serving our city and our team with the values of
integrity, respect, collaboration, and professionalism.