Cafe Manager

Village Cafe and Pizza - Berlin, MA (30+ days ago)


We are currently looking to hire a career-minded candidate for the position of Cafe Manager for our upcoming Berlin, Ma location! We seek an inspirational leader who can help build a strong and well developed team, ensure unequaled quality and consistent delivery of product, engages our customers, and can run a clean, organized and profitable Cafe

Responsibilities and essential job functions will include, but are not limited to, the following:

  • Consistent involvement with delivery of our food and beverages, distinguish the highest quality standards as normative.
  • Provide ongoing coaching and training
  • Administer health and safety guidelines
  • Ensure all store equipment is regularly maintained and calibrated. Respond to equipment issues in a timely fashion;
  • Demonstrate that customers come first by serving them with a sense of urgency and lead team in serving customers as a priority above other tasks.
  • Plan and execute the scheduling and deployment of staff to ensure that all team members work effectively together to provide superior customer service, while simultaneously monitoring labor costs.
  • Ensure that cleanliness and organization are a priority for team and that standards for cleanliness and organization are exceeded.
  • Keep proper stock levels in place and perform regular inventories. Must have some familiarity with monitoring food costs.
  • Recognize and respond to performance issues, with honest and direct communication, enforce disciplinary guidelines and document when necessary
  • Conduct ongoing recruiting and hiring of high quality team members;
  • Ensure the accuracy, completion and reconciliation of all financial transactions and operation of point-of-sale terminals according to the Cash Handling Guidelines;
  • Maintain social media accounts like Twitter, Facebook and Instagram for the Cafe. Respond to complaints or negative reviews diplomatically with the paramount goal of customer satisfaction always.

To be successful, a candidate must have:

Availability to work flexible hours that may include early mornings, evenings, weekends and/or holidays

  • Ability to create a positive work environment and demonstrate excellent customer service;
  • Ability to Prioritize and handle multiple tasks and work with a sense of urgency;
  • Ability to communicate effectively under pressure;
  • Ability to lead teams and effectively delegate;
  • 2-5 years of Management experience. Food/beverage experience preferred;

If you love cafe culture and are motivated, experienced and enthusiastic, then please apply today!

Job Type: Full-time

Salary: $45,000.00 to $52,000.00 /year

Experience:

  • Management: 2 years

Location:

  • Berlin, MA 01503