Customer Service Associate

Royal Farms - Salisbury, MD (30+ days ago)3.4

Customer Service Associate - (1800008E)

Job purpose

The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers.

Duties and responsibilities

Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
Support and follow all safety and security initiatives
Ensure the proper execution of assigned foodservice programs and procedures.
Operate the point of sale (POS) and maintain proper cash controls
Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
Complete all side work as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Replenish products and supplies to ensure the store is stocked at all times
Communicate with the leadership team regarding customer requests and vendor-related concerns
Ensuring the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, etc.)
Complete other tasks as assigned


The ideal candidate for the Customer Service Associate position must be at least 17 years old and will:

Understand that their team’s success depends on their accomplishments Possess strong written, verbal, and interpersonal communication skills
Possess organizational skills and decision-making skills
Have earned a high school diploma or GED (preferred)
Utilize basic math skills and basic computer skills
Exhibit acceptance of authority
Be able to lift and carry 50 lbs
Be able to lift, bend, and stand as many as eight hours per day

Primary Location: US-MD-Salisbury
Work Locations: 0005 - 901 Snow Hill Road(Salisbury,MD) 901 Snow Hill Road Salisbury 21804
Job: Operations
Organization: BU 311
Schedule: Regular
Employee Status: Non-Management
Job Type: Part-time
Travel: No