DESCRIPTION OF DUTIES:
Provides excellent customer service; keeps customers updated on work in progress and completes incoming projects by requested deadlines. Creates, revises, and converts various types of documents such as court filings, agreements, contracts, leases, letters, memoranda, pleadings, etc. using Microsoft Office and other tools such as Workshare Compare. Conducts document quality review procedures for accuracy to produce accurate work of the highest quality in a timely fashion. Maintains document tracking and completion estimates on all documents which have been submitted as they are received and update status. Prepares court filings, including e-filings. Transcribes tapes and digital audio and video recordings. Performs data entry into various applications, performs mail merges, and assists with mass mailings. Works with lawyers, paralegals, secretaries, and other departments such as LSS, IRS, Marketing, Mail Services, Duplicating, Purchasing, and Supplies to complete projects while providing excellent customer service. Provides technical support (via remote control or in-person) to the Firm regarding document formatting questions. Stays current with technology and actively learns new software and other tools maintaining expert level in Microsoft Word, PowerPoint, DocXTools, Excel, and other Firm software. Assists with training new Document Specialists and other personnel as assigned. Provides remote support during office emergencies. Performs other duties as assigned.
Strong commitment to customer service. Two+ years of word processing experience, preferably in a law firm. Rapid yet accurate typing skills. Proofreading for quality; adherence to “DSS Quality Checklist”. Team player. Good problem solving skills. Excellent telephone skills. Flexible (ability to work overtime, including weekends, midnights, and on an as needed basis). Strong interest in technology and demonstrated ability to learn. Familiarity with document scanning.
$62,300+ depending on experience.
Saturday - Monday 10:00 AM - 11:00 PM.
Three day work week.
Job Type: Full-time
Salary: $62,000.00 to $65,000.00 /year
- word processing: 2 years (Required)
- customer service: 2 years (Required)
- Monday (Required)
- Saturday (Required)
- Sunday (Required)