The primary purpose of the Clinical Investigation Technologist position is to independently perform procedures using clinical and translational research methodologies and assist in the development of new laboratory services for the McCombs Laboratory and Biorepository. Responsible for multidisciplinary teamwork involving maintenance of quality control and equipment utilized for the production of analytical data on patient specimens affecting clinical trials. All information generated must be adequately reviewed for accuracy and precision.
CORE VALUES
Caring Behaviors
Courtesy: Is respectful and courteous to each other at all times.
Friendliness/Teamwork: Promotes and rewards teamwork and inclusiveness; is sensitive to the concerns of our patients and our co-workers.
Integrity Behaviors
Reliability: Communicates frequently, honestly and openly.
Accountability: Holds self and others accountable for practicing our values.
Safety: Models safe behavior (wears badge and personal protective equipment, washes hands, and keeps work area clean and orderly); Notices a safety concern or emergency, understands role and uses proper procedures to report it; Mitigates risk to the institution through sound business practices; Demonstrates ethical and personal responsibility in work and behavior
Discovery Behaviors
Responsiveness: By his/her actions, creates an environment of trust; Encourages learning, creativity and new ideas.
Personal Leadership/Self-Initiative: Helps others to identify and solve problems; Seeks personal growth and enables others to do so.
JOB SPECIFIC COMPETENCIES:
Clinical Investigation Technologist:
- Analytical Procedures and Processes
- Demonstrates competency in the performance of all laboratory procedures and processes specific to each clinical trial in compliance with safety guidelines policies and requirements while adhering to regulatory mandates.
- Remains knowledgeable of all policies, procedures and protocols which are essential to the timeliness of results reported while assuring that productivity is adequate to meet the demands of the workload.
- Processes collected specimens as needed and instruct technicians in techniques for simple and complex processing.
- Inspects collected and processed samples for labeling accuracy and visual sample quality.
- Works independently, utilizes resources available to maximize efficiency.
- Adjusts, prioritizes, and organizes work to achieve maximum productivity to meet the workload demands of the section.
- Assists peers and supervisors with tasks after completion of assigned work.
- Remains responsible and accountable for all actions.
- Utilizes all appropriate safety precautions when applicable.
Quality Control and Assurance:
- Ensures and verifies quality control data is appropriate for the complexity and requirements of the research and clinical assays.
- Performs regular inventory (daily, monthly and as needed) to assure supplies and reagents are available to meet laboratory needs.
- Assists in the development of laboratory and tests, to enhance laboratory functions.
- Validates and evaluates new methodologies and tests with the help of Scientific Managers.
- Maintains an electronic inventory system of research sample data utilizing the departmental database software (i.e. LIMS), beginning with entry of samples on day of collection.
- Relates quality control data to unknowns analyzed, assuring appropriate action based on results.
- Responsible for comprehending relevance of data generated.
- Utilizes all appropriate safety precautions when applicable.
Research Communication/Customer Service:
- Receives and responds to queries from laboratories, monitors and MDACC research teams.
- Completes, verifies, and reports results in timely manner.
- Maintains competency in computer functions. Includes entering of data in appropriate excel spreadsheets/logs for clinical studies.
- Notify appropriate departmental personnel regarding specimen receiving, shipping, and lab results via email and/or phone.
- Interacts with the multidisciplinary team involved in sample collection, processing, storage and/or shipping, documentation of all, as well as, procedure development, evaluations, quality assurance, process improvement, and continuing education for the accurate and timely performance of sample processing in the execution of clinical trials.
- Manages all customer services interactions with diplomacy, actively facilitating resolutions to problems and addressing the needs of all clients both internal and external.
- Attends internal/external team meetings as needed for projects.
Instrument/Equipment Maintenance:
- Performs and documents instrument maintenance.
- Cleans, calibrates and evaluates equipment as needed.
- Must be able to help maintain and troubleshoot equipment as needed in all areas of the laboratory.
Computer Skills:
- Maintains proficiency on computer functions in the lab processes.
- Properly acquires specimen data into computer system (s).
- Analyzes and evaluates results correctly and appropriately.
- Stores patient information and results to allow easy future access as required.
Educational Requirements:
- Participates in the instruction of new employees, faculty, students and designated laboratory staff.
- Maintains necessary educational requirements as mandated by the Institution and/or Department.
- Keeps abreast of technological advancement through professional Continuing Education programs.
- Participates in process improvement projects.
- Assists in material management of equipment and supplies.
- Assists in the development of laboratory personnel and tests, to enhance laboratory functions.
Other duties as assigned.
Schedule: Standard days (8-5 pm) but flexibility required to receive samples and complete assays as needed
COMPETENCIES:
Analytical Thinking - Gather relevant information systematically; break down problems into simple components; make sound decisions.
Innovative Thinking - Approach problems with curiosity and open-mindedness; offer new ideas, solutions and/or options.
Team with Others - Initiate, develop, and manage relationships and networks; encourage collaboration and input from all team members; value the contributions of all team members; balance individual and team goals.
Technical/Functional Expertise - Demonstrate technical proficiency required to do the job; possess up-to-date knowledge in the profession; provide technical expertise to others.
Service Orientation
Provide service to our stakeholders, including patients, caregivers, colleagues and each other, in a safe, courteous, accountable, efficient and innovative manner to include:
Promoting inclusiveness and collegiality that demonstrates respect and professionalism to our stakeholders at all times
Modeling safe, ethical behavior that mitigates risk to the institution through sound business practices, and adherence to MD Anderson's Standards of Conduct, institutional policies and procedures
Responding to requests in a timely manner while proactively communicating expectations for procedures, service arrival, or project deliverables to stakeholders
Using the steps to HEAL (Hear, Empathize, Address and Learn) the relationship when service recovery is needed
Customer Focus
Builds and maintains customer satisfaction with the products and services offered by the organization through skills demonstrated in communication, personalization of interaction, regulation of emotions, and proactive problem solving.
Performance Statement Examples
Presents a cheerful, positive manner with customers either on the phone or in person. Shows interest in, actively listens to and responds in a clear and timely manner to customer's expressed needs.
Focuses on the customer's results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions through personalized service that anticipates the customer's unspoken needs.
Delivers services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied by addressing the root cause of the issue. Problem solves with patient, family member, care giver or clinical team to aid in proactively resolving issues and concerns.
Provides to customers status reports and progress updates. Seeks customer feedback and ensures needs have been fully met.
Talks to customers (internal and external) with a pleasant tone to find out what they need and how satisfied they are with the service. Remains in control of own reactions and responds in a manner that demonstrates appropriate nonverbal cues and complements the customer's emotions in the situation. Recognizes when its is necessary to escalate situations to leadership to ensure customer satisfaction.
Onsite Presence: Is Required
WORKING CONDITIONS
Frequency
Exposure to blood, bodily fluids, and/or tissue
Exposure to blood, bodily fluids, and/or tissue
Occasionally 11-33%
Occasionally 11-33%
PHYSICAL DEMANDS
Frequency
Weight
Standing
Walking
Lifting
Pushing/Pulling
Keyboarding
Constant 67-100%
Frequent 34-66%
Frequent 34-66%
Occasionally 11-33%
Constant 67-100%
-
-
5-10 lbs
5-10 lbs
-
COGNITIVE DEMANDS
Analytical Ability
Organizing
Appropriate Behavior
ACKNOWLEDGEMENTS
Manager
not acknowledged
not acknowledged
Employee
not acknowledged
not acknowledged
EDUCATION:
Required: Bachelor's degree in a related science field.
EXPERIENCE:
Required: One year of clinical lab experience or Medical Technologist internship.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
Requisition ID: 136285
Employment Status: Full-Time
Employee Status: Regular
FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)
Work Week: Day/Evening
Fund Type: Soft
Pivotal Position: No
Minimum Salary: US Dollar (USD) 44,000
Midpoint Salary: US Dollar (USD) 55,000
Maximum Salary : US Dollar (USD) 66,000
Science Jobs: No
