Applications Accepted From: All Persons Interested
Section: Customer Experience
Workdays & Hours: Monday - Sunday 8:30 AM – 5:30 PM *Subject to change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Houston Public Library (HPL) is seeking energetic, flexible, team-oriented people with a passion for customer service to work as Part-Time Customer Service Clerks in our neighborhood libraries. HPL serves a population of 2.2 million citizens through a network of 37 Neighborhood Libraries spread out across the Houston area, as well as a Central library and three Special Collections libraries. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with, learning, and teaching new and emerging technologies, be at ease multitasking in a fast-paced public service setting and enjoy interacting with people of all ages from diverse backgrounds.
The Part-Time Customer Service Clerk duties may include:
Interacting with customers at the customer service desk to find basic information and library materials;
Facilitating the use of the public computers and laptops and troubleshooting technology-related issues;
Retrieving library materials for customers and shelving returned materials;
Sorting books, publications, and other items according to established procedures and returning items to shelves, files, or other designated storage areas;
Collecting fines and fees using computer-based software;
Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage; and
Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at Central Library.
Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing of our 37 Neighborhood Libraries and Central Library, please visit www.houstonlibrary.org/hpl-locations.
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.
MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or GED.
MINIMUM EXPERIENCE REQUIREMENTS
Six (6) months of clerical / customer service experience are required
MINIMUM LICENSE REQUIREMENTS
Proficient computer skills and working knowledge of Microsoft Office;
Experience working with people of diverse backgrounds;
Ability to communicate effectively orally and in writing;
Strong interpersonal skills and the ability to collaborate with others;
Experience working with children and families; and
To better serve our diverse communities, fluency in a foreign language is highly preferred.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test
SAFETY IMPACT POSITION No
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 10
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-1472.
If you need special services or accommodations, call (832-393-1472). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.