Experienced Customer Service Scheduling Rep

Averus Inc. - Gurnee, IL (30+ days ago)

Job Summary

We are looking for a professional, responsible and committed Customer Service Representative. Our employees are critical to our success and we are looking for a committed individual to join our team.

This role will be primarily contacting current business customers via phone, to schedule appointments for their contracted fire protection services.

No cold calls and No sales pitching required!

Full Time position available; Monday through Friday, 8am to 5pm.

If you like a fast-paced environment, work with a professional attitude (on and off the phone) and are able to stay on track and multi-task , we have a fun and exciting opportunity!

Be part of a company that strives for a culture of greatness, not just another call center, but a chance to do a job that makes a difference and helps keep the public safe.

Minimum Job Requirements

  • Ability to work 8am to 5pm Monday through Friday
  • Previous customer service phone experience of at least 2 years
  • Previous experience working in an office environment
  • Professional behavior with customers and internal teammates
  • Proficiency using computers
  • Self starter with excellent time management and follow through

As a Scheduling CSR, you will develop a work route for our team of Service Technicians, who provide fire protection services to restaurants, hospitals, hotels, resorts, schools, nursing homes, government buildings and other commercial establishments. With our customers, you will coordinate services, organize routes and schedules, ensure service excellence, and provide outstanding customer service and support to our customers. One of our core qualities is integrity and we expect our employees to conduct themselves in a professional manner at all times.

Preferred Qualifications:

  • Excellent problem solving skills in fast paced environment
  • Ability to make quick decisions and conduct conversations without a script
  • Knowledge of building work schedules or driving routes

Perks and Benefits:

  • Paid training on job requirements
  • Access to best in class tools and technology

We will train on the scheduling aspects of this job! If you feel you can compliment our business, we encourage you to apply today!


  • Health, Dental, Vision, Life, 401K, Vacation Days

Job Type: Full-time

Salary: $11.00 to $14.00 /hour


  • Phone Based Customer Service: 2 years
  • Office Enviroment: 2 years


  • High school or equivalent


  • Gurnee, IL


  • Spanish

Work environment:

  • Office

Communication method(s) used:

  • Email
  • Phone