AF - Active - Regular - Full Time
Coordinates the intake and triage functions for new patients seeking evaluation and/or care for an Autism Spectrum Disorder at CHOP. Receives a high volume of inquiries from a variety of sources and gathers pertinent medical and family information to help determine level of acuity and which program will be the most appropriate resource for an individual child and family. Effectively assesses the families’ understanding of their child’s problems and the expectations they have for evaluation and treatment services.
1.Intake & Triage
- Conducts a structured, focused intake with parent or caregiver, referring MD and/or referring agency to gather information regarding identified patient where there is a specific concern about Autism Spectrum Disorder.
- Accurately inputs all patient information into EPIC, including appropriate insurance information.
- Effectively assesses the families’ understanding of their child’s problems and the expectations they have for evaluation through the AIC.
- Triage patient referrals as necessary.
- Requests and coordinates schedules so that involved foster care agency representatives are present during evaluation/treatment process in order to facilitate coordination of care.
- Facilitates communication between family and financial counseling office. Refers parents to appropriate person regarding payment plans or questions regarding insurance coverage.
- Maintains the ability and knowledge to perform intake tasks and intake referral interviews for AIC.
- Serves as a resource person for Access schedulers to access when questions arise regarding intake information, scheduling conflicts, difficult patient issues as it relates to intake, as well as any questions about resources for children and adults with ASD that are calling into CHOP with questions.
- Works closely with Autism Coordinator and AIC Manager to triage to most appropriate services at CHOP and in community.
- Ability to process confidential matters with a high degree of diplomacy, tact, and sensitivity.
- Have a full understanding if a caller would be good fit for a Center for Autism Research (CAR at CHOP) research study. Refer all families to AutismMatch when they call with existing diagnosis.
- Schedules and coordinates multidisciplinary appointments for AIC. These appointments include Developmental Pediatrics, Psychology and Psychiatry through DCAPBHS and neo-natal follow-up.
- Knowing the templates for all above providers and the ongoing changes to these templates is essential.
- Schedules an interpreter for appointments where the patient and/or family speaks English as a second language or requires a sign language interpreter.
- Updates insurance and clinical information regarding patient to be seen and follow up to assure that information is available prior to the patient’s appointment while maintain a cohensive link with the Pre-Reg Department.
3.Develops Procedures and Instructions for AIC with on-going QI data collection and analysis.
- To assist with QI project data collection and analysis. Report data to administrative team. Generate graphs and reports, with interpretation of collected data.
- To look at data collected with AIC manager and other team members to develop new EPIC processes for intake, pools in EPIC, internal PCP referrals via EPIC, best triage to different programs within AIC (DevPeds, CAR, DCAPBHS). All of above to assure best access for families to AIC providers, working toward lessened wait time and best care.
- To work with AIC manager to communicate instructions for new processes developed.
Required Licenses, Certifications, Registrations
Required Education and Experience
Five years of relevant work experience in a health care setting, with knowledge of EMR for scheduling and viewing charts.
Preferred Education, Experience & Cert/Lic
Associate’s degree in social sciences, or health related field preferred.
Additional Technical Requirements
- Ability to acquire detailed knowledge of the Autism spectrum and the related associated programs at CHOP available to support families.
- Strong communication skills. Ability to clearly explain different options and programs to families and providers.
- Excellent screening skills to determine when families have acute needs; ability to direct to appropriate program within correct timeframe and/or consult clinical colleagues for guidance.
- Strong collaboration and teamwork skills.
- Position involves intensive contact with families and professionals, particularly by telephone, which requires a pleasant telephone manner and ability to respond to complex and pressured situations efficiently and accurately.
- Strong computer skills (experience with computerized scheduling and/or an electronic medical record strongly preferred)
- Ability to handle multiple tasks
- Ability to handle confidential materials and matters.
- Ability to learn/understand/communicate insurance issues when relevant.
- Strong organizational skills
- Attention to detail
- Ability to diffuse upset callers and resolve conflict
- Strong interviewing and empathic listening skills.
- Strong knowledge of issues related to third party reimbursement.
- Ability to interact professionally in complex and sometimes emotionally charged situations.
- Ability to function efficiently and professionally with minimal supervision.
- Ability to quickly learn new procedures
All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.
Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).
Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
VEVRAA Federal Contractor/Seeking priority referrals for protected veterans. Please contact our hiring official with any referrals or questions.
CHOP Careers Contact
2716 South Street, 6th Floor
Philadelphia, PA 19146