Client Services Manager

Penn Foster - Boston, MA (30+ days ago)3.8


Top of the Board

Building high quality talent is the #1 challenge cited by most organizations today. Penn Foster prides itself on being the leading skills development and credentialing platform. Penn Foster’s mission is to enhance the lives of our students and clients through the acquisition of knowledge, skills, and credentials that can help them work toward their goals of advancing in their chosen field, starting a new career, or pursuing lifelong learning. Each person at Penn Foster is a part of seeing this mission through to action.

The Client Services Manager utilizes sales and organizational skills to manage our clients’ relationships. Our clients are some of the best and brightest employers globally.

Job Summary

The Client Services Manager role at Penn Foster is exactly what it sounds like – you are acting as an advocate, guide, and driver of business for the successful relationship between the client and Penn Foster. Communication occurs via phone calls, emails, presentations (quarterly), and in-person meetings, reaching up to 75% travel in some months. With over 400 school partnerships and more than 1,000 corporate clients, the Client Services Manager is hungry for success and keeps busy as the main contact for things like:

How to define and drive value
Client initiatives (using the cross functionality of several departments)
Suggesting new products
How to achieve client goals
For instance, for our Auto Mechanic curriculum, the Client Services Manager would handle growing sales comparable at small / medium sized dealerships and auto repair shops, while simultaneously supporting more strategic relationships that were acquired by our Sales Executives, such as Midas or Pep Boys.

Job Qualifications

The ideal Client Services Manager at Penn Foster is a driven individual who thrives in a challenging work environment and strives to meet the goals of both Penn Foster and its clients. We are looking for someone who considers sales and client service its own function. A bachelor’s degree is required, as well as 2 – 5 years’ demonstrated experience exceeding revenue goals in sales environment. Experience in a CRM (such as salesforce.com, Microsoft Dynamics, SugarCRM), previous experience in education technology, and demonstrated team membership (eg college sports participation) are all pluses for us! The Client Services Manager must also pass an assessment related to account management personnel.

Physical Job Requirements and Demands

The Client Services Manager requires several physical demands including:

Full use of hands and fingers to type on a keyboard, use a mouse and computer, point, and grab
Ability to hear, speak, and see
May require up to 75% traveling, in different parts of the United States (required valid driver’s license)
Ability to communicate effectively, through speaking and writing
Fast Track to Success

The Client Services Manager works with both the small and high end of sales employees to ensure the success of clients’ relationships across the revenue spectrum. Penn Foster emphasizes the ability to work in a team environment. They will be expected to learn client needs and work with Penn Foster’s product development, academics, marketing and other departments to support immediate solutions and anticipate future needs. After 90 days, the Client Services Manager is expected to have a funnel and know their accounts, including the development of a growth path plan. Success in this role may provide opportunities to grow into care of larger-scaled accounts, eventually leading a sales executive role over a particular function.

Perks of Penn Foster

Penn Foster is targeting an annual compensation package of $100,000 to $115,000 in order to maintain wage parity within this job family for our associates. A salary ranging from $75,000 to $90,000 will be extended based upon years of relevant experience and account management competence. Variable commission payouts of up to $25,000 will also be issued when performing at 100% of goals and targets. Additional commissions will be granted for additional sales and growth beyond targets and/or performance.

Our standard benefits package is very competitive, and is a leading program in the markets where our employees are located. Benefits include:

Medical, dental, and vision with choices
Life and Disability insurance
401K Savings Plan
26 Paid Time Off Days annually for new employees, plus additional Charity / Volunteer Days
Commuter Savings accounts for transit and parking
Tuition Reimbursement
Healthcare and Dependent Care Flexible Spending Accounts
Classes on the house – employees can enroll in any PF program, free of charge
Flexible Schedule, including the ability to work from home
After Application / Next Steps

Applicants will be asked to take an assessment and simulation showcasing their sales ability and knowledge, provided by HR Avatar. They will also be invited to participate in an online / video interview provided by WePow. Applicants that complete the HR Avatar assessment and the WePow interview will be reviewed first, and given priority for candidacy. Any candidate that completes the application and both assessments AND meets the requirements will be immediately sent to the hiring manager for interview scheduling either in person at our Boston location. All applicants will receive an automated notification that an application has been submitted from a Penn Foster email address by our Jazz HR applicant tracking system.

Additional Information

A Client Success Manager is a salary position and is not eligible for overtime. The Fair and Standard Labor Act (FLSA) regulates such positions, and more information on FLSA and EEOC is available at the US Department of Labor’s website (http://www.dol.gov). Penn Foster is an equal opportunity employer.

Apply to be A Client Success Manager at Penn Foster today at: https://www.pennfoster.edu/why-penn-foster/about/careers#open-pos