Adobe Campaign Manager

Accenture - Philadelphia, PA4.0

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Accenture Interactive

Accenture Interactive helps CMOs and marketing organizations drive superior performance through relevance at scale. We offer a comprehensive suite of analytics, consulting and technology to drive up marketing performance, drive down the cost per interaction and create relevant consumer experiences on a massive scale.

Job Summary:
Accenture Interactive Digital Marketing Services professionals help our clients achieve increased operational efficiency and effectiveness for direct marketing communications. In addition, our professionals design marketing programs that help our clients achieve their acquisition, growth and retention objectives across B2C, B2B and B2B2C business models. These technologies typically include campaign management, lead and/or loyalty management, content management, and data management solutions.

The Adobe Campaign Marketing Services Execution Senior Consultant will provide hands on support in designing, building, testing, and deploying the client’s marketing strategies within the Adobe Campaign platform. Additionally, they strive to improve our client’s key marketing functions to support the acquisition, growth, and retention of satisfied, loyal customer relationships that create economic value.

Key Responsibilities

Works with campaign operations, the client, and third-party vendor teams to drive campaign execution from requirements through build, testing, delivery and measurement
Collaborates with Customer Marketing Strategy to confirm feasibility of campaign plans and translates marketing strategy and business requirements into Adobe Campaign technical requirements
Creates and manages project plans and timelines to deliver marketing campaigns on time. Works directly with the client to escalate any issues that may prevent on-time delivery including manageing overall capacity and priority across campaigns
Creates Business Requirements Documents (BRD) for off-shore team, gathering further requirements from the client as necessary. These BRDs may include targeting and segmentation of the audience, campaign design, monitoring, and key performance metrics
Coordinate with Release teams and other Marketing Services teams to ensure successful delivery of campaigns
Participates in peer reviews and testing of campaigns built by other team members
Manages client and team expectations throughout delivery; manages risk and issue escalations related to the campaigns
Manages the Campaign Services team off-shore providing Campaign technical guidance
Develops and manages client’s Campaign Best Practices document with other Campaign Execution Leads
Manages relationship with Client Marketing team to support campaign planning and execution with the ability to manage integrated campaign delivery timelines
Reviews campaign metrics and presents trends and insights; works with Customer Marketing Strategy on campaign optimization
Manages demand for services, capacity to deliver services and client expectations
Responsible for understanding business requirements documents (BRD) and designing, building, and testing campaigns
Supports on-shore and off-shore Campaign Execution Leads and Campaign Technology Leads, as necessary

Basic Qualifications:
7+ years of experience in marketing which may include Direct Marketing, Campaign Management, Marketing Service Provider, Marketing Agency, and/or Marketing Operations
Bachelor’s Degree required
3+ years of hands on experience with Adobe Campaign designing, building, testing, and deploying campaigns of various complexities through multiple channels

Strong written and verbal communication skills to articulate project requirements, communicate project status, and interface with internal and external team members
Client service delivery experience with strong written and verbal communication skills
Strong technical background
Understanding of leading practices in multi-channel marketing
Understanding of integrated marketing across the entire prospect and customer lifecycle, and how marketing strategy, customer data, segments, channel, creative, content, and offers interact to drive desired business outcomes
Understanding of marketing strategy with specific expertise in targeting, segmentation, test/control design, and campaign analytics
Understanding of marketing operations, processes, business requirements
Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects

Preferred Qualifications:
Business Practitioner Certification in Adobe Campaign or equivalent experience
Experience across more than one vertical, e.g. Life Sciences, Retail, Financial Services
Location - New York within 90 minutes of an Accenture office

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity:
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job Candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.