Travel Consultant - After Hours Team (EV)

ADTRAV Travel Management - Charlotte, NC3.0

30+ days agoFull-time
ADTRAV Travel Management is currently hiring virtual Travel Agents for the After Hours team.

Duties and Responsibilities:
  • Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries and provide prompt customer service.
  • Book and issue airline, hotel, car and other tour reservations through our GDS system, accurately and efficiently.
  • Maintain sufficient account knowledge to assist clients without delay.
  • Keeps current directory of hotels, motels, and timetables, and answers inquiries concerning routes, fares, and accommodations.
  • Check queue’s daily to ensure accuracy and that all issued tickets are complete.
  • Maintain service non-stop programs such as preferred vendors, Waiver/ Favors, RezCritiques and Vacation Referrals.
  • Communicate effectively with other agents or team members to solve problems and gather information.
  • Establish and maintain strong relationships with clients.
  • Research complex travel rules and regulations for each client.
  • Research and handle traveler complaints.
  • Provide travel expertise to clients.
  • Follow ADTRAV approved workflow.
  • Other duties as assigned.
Skills and Specifications
  • Demonstrates attention to detail. Identifies and resolves problems in a timely manner.
  • Pursues training and development opportunities and strives to continuously build knowledge and skills.
  • Responds promptly to customer needs.
  • Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
  • Able to read and interpret written information.
  • Demonstrates accuracy and thoroughness.
  • Shows respect and sensitivity for cultural differences.
  • Works with integrity and ethically.
  • Follows policies and procedures.
  • Is consistently at work and on time.
  • Includes appropriate people in decision-making process.
  • Reacts well under pressure.
  • Applies feedback to improve performance.
  • Ability to read and interpret documents such as travel rules, operating instructions, and procedure manuals.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out detailed but involved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Working knowledge of a GDS System.
  • Familiar with obtaining security clearance for high level security accounts preferred.
  • Experience working with high level security accounts preferred.
  • Understanding of Government travel requirements, visas, passports.
  • Understanding of contract fares, city fares and international routing.
  • Understanding of the Federal Travel Regulations, Fly America Act and Open Skies Agreement.
  • Experience working with a high volume of phone calls and emails.
  • Proficient with city, airline, hotel and car rental codes.
  • Proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
  • Knowledge of Excel spreadsheet software and SABRE, ARC, and TRAMS database software.
  • Ability to concentrate and pay close attention to detail.
  • Strong organizational skills.
  • Ability to consistently deliver excellent customer service, internally and externally.
  • Ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.
  • Willingness to demonstrate professional conduct at all times.
  • Excellent computer and typing skills, which includes the ability to navigate between programs quickly by using shortcut keys.
  • Ability to identify a problem and see it through to resolution with minimal supervision.