- High School Diploma or GED
- Sales Experience
- Supervising Experience
- Customer Service
- Microsoft Office
Position Summary The Back-End Dept Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, managing performance, and ensuring adequate department coverage at all times. The Back-End Dept Supervisor has responsibility for planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back-end of the store (e.g., receiving and stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging, etc.), facilitating the store s ability to provide a superior customer shopping experience and maximize sales and profitability. The Back-End Dept Supervisor must keep management informed, delegate and follow-up on daily tasks, and maintain a clean, safe and secure work environment.
To be successful, the Back-End Dept Supervisor must collaborate and communicate with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service and operations objectives and customer needs. In addition, the individual in this role must continuously drive efficiencies and be able to teach others the skills needed to maintain effective store operations. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store, or serve as manager-on-duty (MOD). Job Requirements This is an hourly full time role generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
Requires morning, afternoon, and evening availability any day of the week. Requires physical ability to move large, bulky and/or heavy merchandise with or without a reasonable accommodation. Also requires physical ability to perform tasks that may require prolonged standing, sitting, and/or walking with or without a reasonable accommodation. Minimum Qualifications High School Diploma and 3 years of experience in a retail environment OR 5 years of experience in a retail environment Experience providing direction or supervision to teams (with or without direct report responsibility) Experience supporting or participating in the process of training, mentoring and developing associates Experience working cross-functionally Strong working knowledge of Microsoft Office Preferred Qualifications Experience supporting front-end or back-end operations in a retail environment Experience in customer service role Experience in a leadership role with direct report responsibility Experience working in the home improvement retail sector Experience working in a fast paced, dynamic retail environment Experience in key carrying role with manager-on-duty responsibilities Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)