Job Description
Magnolia Federal Credit Union has three locations in the metro Jackson area. Our mission statement is: sharing resources for the financial success of member-owners. Magnolia provides generous PTO, competitive salaries, paid holidays and training. Magnolia also pays 100% for medical, dental and vision insurance premiums for employees. The hours of this position are Monday through Thursday 7:50 A.M -4:30 P.M. and on Fridays from 7:50 A.M. until 5:30 P.M. Magnolia is closed on the weekends and all major holidays.
ROLE - TELLER
Responsible for accurately processing financial transactions and being an effective source of information for our customers: in the lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and company associates assuring a positive experience and minimizing wait time.
MAJOR DUTIES AND RESPONSIBILITIES
Demonstrates efficiency with financial transactions for checking, savings and borrowing customers: receives funds, posts transactions and pays out funds as requested. Verbally confirm intended transactions with members to assure needs are met and minimize redoing.
Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Appropriately applying policies.
Issues Traveler's Checks and money orders, receive currency for coin and verifies amounts, processes the redemption of bonds, cashes checks according to written procedures with accuracy and honesty.
Research, troubleshoot and resolve customer and internal inquiries regarding policies, practices and products.
Receives loan payments and savings deposits from members, addresses inquiries on accounts, records amounts and dates of payments and other significant information, checks customer calculations and validates checks and/or counts cash payments.
Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling customer requests and merchant verification.
Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward members and co-workers.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Asset Control.
KNOWLEDGE & SKILLS
EXPERIENCE
Cash handling and customer service experience are required.
EDUCATION/CERTIFICATIONS/LICENSES
High School degree or GED required.
INTERPERSONAL SKILLS
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
Job Type: Full-time'
Benefit Conditions:
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Plastic shield at work stations
- Sanitizing, disinfecting, or cleaning procedures in place
Work Location:
Paid Training:
Pay frequency:
Management:
Employees working per shift:
Work Remotely
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Physical setting:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
COVID-19 considerations:
Magnolia provides sneeze guards, masks, lysol, and hand sanitizer to all our member facing employees. We also provide a separate bathroom for employees and hand sanitizer for members.
Education:
- High school or equivalent (Required)
Experience:
- Cash handling: 1 year (Preferred)
- Banking: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
