In the performance of their respective tasks and duties all workers are expected to conform CSC’s Mission:
To ensure that all people impacted by cancer are empowered by knowledge, strengthened by action, and sustained by community.
The CSH offers personalized, toll-free phone support services to anyone whose life has been impacted by cancer. Services include referral to local, regional, and national resources; supportive counseling; distress screening through CSC’s Cancer Support Source™; and Open to Options™ decision support by phone. CSH Counselors refer callers to CSC affiliates when applicable. CSH Counselors are part-time employees who work remotely from their home or a private office (typically in 4-8 hour shifts) using web based technology provided through CSC. Our Counselors help to fulfill the CSC vision that no one faces cancer alone.
Superior written and verbal communication skills, as well as excellent interpersonal skills, problem solving capacities, and flexibility.
Organizational skills as well as a commitment to excellence.
Computer proficiency, including in the Microsoft Office Suite.
Ability to absorb and disseminate detailed information and relate it to callers in terms that are understandable in a pleasant and helpful manner.
EDUCATIONAL & TRAINING REQUIREMENTS
Master’s Degree in Social Work (MSW), or the degree equivalent in training and experience.
Licensed Clinical Social Worker (or equivalent) in the state in which applicant resides.
Familiarity with CSC Mission and Philosophy.
Willingness to complete Call Center Training requirements.
High-speed internet connection.
CRITICAL SUCCESS FACTORS
Will need to maintain and foster positive and professional relationships with callers and organizational peers. This will specifically involve completion of project-specific training, as well as training on CSC’s call interface system.
Crisis management skills
Patient-centered care approach
ORAL AND WRITTEN COMMUNICATION:
Requires excellent oral communication skills and the ability to provide information from multiple sources at any point within a call. The position requires the ability to:
Engage appropriate resources
Provide limited short-term support and counseling as indicated
Enter data in a timely manner and maintain caller profiles and the database
RESOURCE DEVELOPMENT ROLE:
During off-peak call times, the Helpline Counselor will be expected to maintain and update the master resource database.
POSITION REPORTS TO:
CSC Cancer Support Helpline Navigator
About the Cancer Support Community
The Cancer Support Community (CSC) is a global nonprofit network of 175 locations, including CSC and Gilda's Club centers, health-care partnerships, and satellite locations that deliver more than $50 million in free support services to patients and families. In addition, CSC administers a toll-free helpline and produces award-winning educational resources that, together with the locations, reach more than one million people each year. Formed in 2009 by the merger of The Wellness Community and Gilda’s Club, CSC also conducts cutting-edge research on the emotional, psychological, and financial journey of cancer patients. In addition, CSC advocates at all levels of government for policies to help individuals whose lives have been disrupted by cancer. In January 2018, CSC welcomed Denver-based nonprofit MyLifeLine, a digital community that includes more than 40,000 patients, caregivers, and their supporters that will enable CSC to scale its digital services in an innovative, groundbreaking way. For more information, visit www.CancerSupportCommunity.org. So that no one faces cancer alone®.
The Cancer Support Community is an Equal Opportunity Employer