Global Services Human Resources Director

The Boston Consulting Group - Boston, MA4.2

30+ days ago
As a Global Services Human Resources Director you serve as a Strategic Business Partner and primary point of contact for Functional Leadership Team Members. The Global Services Human Resources Director is responsible for designing and operationalizing user-friendly plans and programs that support a “best place to work environment” and maximizes employee engagement. The Global Services Human Resources Director facilitates functional organizational change: assessing, developing and enable the necessary organizational programs to align with business strategy and objectives. This position must demonstrate a significant understanding of organizational design and development, utilizing analytics, project management and communication skills to translate business strategy into various HR talent solutions to increase overall organizational capabilities, organizational culture, talent and operational efficiencies.
Develop and maintain effective business partnerships and serve as a consultant in strategic and tactical approaches for all HR areas.
Evaluates work requests from across the organization and decides which work to support, aligned with HR operating model.
Guide and directs organizational design, development and change management solutions implementation.
Considered a key business adviser and subject matter expert with assigned functional team(s) through business knowledge, relationship management and proactive interventions.
Demonstrate the ability to understand business goals and market trends and leverage this insight to recommend and influence new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company.
Acts as a catalyst for change; guides and directs organizational design, development and change management solutions.
Coaches senior leaders on complex leadership and HR issues including development and talent performance and issues which could have the potential to create a competitive advantage for the business.
Develops and uses analytics and trend analysis to help shape and influence HR strategies to support business objectives.
Collaborates to develop robust talent management plans to attract retain, develop and engage talent in critical roles.
Drive employee engagement and retention plans for the businesses, including the assessment, analysis and facilitation of plans to address turnover and workforce issues.
Partner with other HR functions and internal resources to execute GS HR initiatives and client specific programs.

Basic Job Requirements

Bachelor's Degree in Business, Human Resources, Organization Development or other related field is required; advanced degree and PHR/SPHR preferred
Minimum 10+ years of progressive experience in a global and matrixed environment, providing guidance and influence to Senior level/Executive leadership team members
Strong knowledge of performance management, talent development, employee relations and compensation management
Excellent analytical and problem solving approaches and the ability to influence company leaders (strong excel skills)

Additional Information

Business Services Team/ Global Services

BCG’s Business Services Team (BST) is the operational heart of our business and is invaluable to our success. Within BST, functions support Local offices and Regional jurisdictions. Global and centralized initiatives sit with Global Services (GS), a network of 1000 + professionals in 30 countries though the majority of GS staff sit in ‘hub’ cities eg Boston, New Delhi, London, Munich and Madrid.

Global Services (GS) consists of a varied range of functions providing corporate support of BCG's business and strategic priorities for example, Finance, Legal, HR, Marketing, IT, Risk, Partner Services and more. This diverse team of experts, operators and specialists represent all levels from Partner to entry level Staff, operating across the globe in multiple countries.

Global Services rapid growth and expansion over the last few years has created a need for strong operations management, governance and leadership to better enable Global Services to support BCG’s world class Consulting & Knowledge and Analytics divisions. Global Services is in short the backbone of BCG and our ability grow apace with the other divisions and to continue to attract and develop top talent, directly impacts the entire Group.


The Boston Consulting Group (BCG) is pleased to offer a robust total benefits and compensation package that is highly competitive in the market. Outside of traditional benefits (performance bonus, profit sharing, fully paid insurance) BCG provides a highly collaborative and consensus driven environment. BCG employees thrive behind a collective purpose of “Unlocking the potential of those that advance the world”. With a focus on both career and professional development, we provide our employees the necessary resources, tools and colleagues to grow their career and gain exposure to varied business units that is unparalleled in the market.

Company Information

The Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable competitive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with offices in more than 90 cities in 50 countries. For more information, please visit

Non-discrimination Statement

The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. In addition, as a federal government contractor, BCG maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations.BCG is an E-Verify Employer. Click here for more information on E-Verify. VEVRAA Federal Contractor