Description:
Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution. Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations. Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary. Assist in development and design of product specific databases. Review and score work. Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients. Monitor quality assurance programs and processes to identify gaps and risk assessment. Design and conduct training for as needed. Provide coaching to Staff and track performance expectations and results. Make final scoring decisions on disputes which impact quality results. Interact with staff and business partners to promote team work and departmental effectiveness. Required Qualifications: 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Skills:
Quality assurance, IRA, Consumer lending, Review, Legal Documents, Legal Orders
Top Skills Details:
Quality assurance,IRA,Consumer lending,Review,Legal Documents,Legal Orders
Additional Skills & Qualifications:
Senior Quality Assurance Administrator position is in Deposit and Legal Services (DLS)-Quality Control department as part of Consumer and Small Business Banking Operations • Works in a fast- paced production environment completing quality reviews • May be responsible for reviewing and interpreting legal orders or legal documents • Ensures identified risks, errors, and/or complex problems are clearly researched, documented and interacts with appropriate parties as necessary for timely resolution • Ability to read and interpret legal documents • Strong organizational, multi-tasking, and prioritizing skills • Good verbal, written, and interpersonal communication skills • Strong analytical skills with high attention to detail and accuracy • Ability to clearly express ideas and proposed solutions • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment • Ability to take initiative and work independently with minimal supervision in a structured environment • Ability to interact with all levels of an organization • Basic Microsoft Office skills • Other desired qualifications: experience with Wells Fargo Hogan, SVP, Columbia, EFW, DIPR, CCN and/or CCM Applications.
Experience Level:
Intermediate Level
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At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
