Meter Reader

City of Santa Clara, CA - Santa Clara, CA

Full-time
Final Filing Date: Friday, November 2, 2018
Applications must be filled out completely. Please do not substitute "see resume or see personnel file" in the employment history section of the application. To be considered for this position, candidates must submit a 1) City Employment Application and 2) Current Resume, no later than 4:00 p.m. on the final filing date. Incomplete applications will not be accepted

Under general supervision, reads between 500 and 1,200 analog and/or digital residential, commercial and industrial water and electric utility meters daily over a pre-determined route. Ensures the accuracy of readings entered into a hand-held data entry terminal. Incumbent must have a high degree of independence, motivation and a high regard for customers and their property.

Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Candidates must attain a passing score on the examination process to qualify for the Eligible List. A department interview will be required prior to appointment.

Typical Duties:

Duties may include, but are not limited to, the following:

Under general supervision:
  • Reads water and electric meters located on the customer's property
  • Enters readings, access information, trouble codes and other data into a handheld meter data recorder with some readings requiring basic mathematical calculations
  • Respects the property of others when entering the yards, homes, or buildings of customers
  • Drives a City vehicle, walks long distances, climbs stairs, lifts water meter box covers, heavy gratings covering industrial water meter vaults, trap doors, and opens and closes heavy gates and doors
  • Visually inspects meters and reports hazardous circumstances (e.g. dangerous meter locations, abnormal utilities, cut or missing seals, broken glass, inoperative meters, exposed electrical wiring, open or broken water or curb meter boxes, etc.) to electric and/or water meter shop so the condition can be remedied
  • Reports non-standard meter conditions (e.g. meters which appear to have been tampered with etc.,) low hanging wires, sidewalk displacement to supervisor
  • Interacts with customers to gain access to their premises, answers questions and/or explains reason for entry
  • Manually resets Electric Demand Meters as required
  • Reports citizens' complaints to supervisor and electronically updates customer accounts accordingly
  • Explains electrical service procedures to customers; refers questions to proper departments as necessary
  • Answers general questions regarding billing or other utilities-related subjects
  • Performs other related duties as assigned

Minimum Qualifications:

EDUCATION AND EXPERIENCE
  • Graduation from high school or possession of a GED
  • One (1) year of public contact experience
Desirable Qualifications:
  • Experience working on a route and using a handheld device is desirable.
  • Knowledge of basic computer skills is desirable.
LICENSE
Possession of a valid California Class C driver's license is required at time of appointment and for the duration of employment.

OTHER REQUIREMENTS & SPECIAL CONDITIONS
  • Eyesight capable of reading meters from a distance.
  • Incumbents may be required to work in inclement weather.
  • May be required to work shifts, weekends, and odd and unusual hours in the performance of duties and emergency situations.
  • Frequent daily contact with dogs.
  • Must be able to perform all of the essential functions of the job assignment.
  • Prior to hire, candidates will be required to successfully pass a pre-employment background check, which may include employment verification, a DMV record check, a criminal history check and Department of Justice (DOJ) fingerprinting. Any information obtained will be used to determine eligibility for employment in accordance with the law. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction when required will result in disqualification from the recruitment process.
  • A medical examination will be required prior to appointment.
VETERAN'S PREFERENCE POINTS
This position qualifies for Veteran's Preference Points. Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing.

Knowledge, Skills, and Abilities:

Knowledge of:
  • Basic mathematical calculations
  • Environmental and safety practices, procedures and standards
Ability to:
  • Operate a handheld device and utilize appropriate software
  • Perform simple arithmetical calculations quickly and accurately
  • Learn to read water and electric meters
  • Record readings and service orders by entering data through a 10-key pad of a handheld device
  • Interact with dogs without fear or hesitation
  • Communicate effectively, both orally and in writing
  • Learn departmental procedures and programs
  • Deal tactfully and courteously with others, including coworkers, supervisors and the general public
  • Establish and maintain effective working relationships with those contacted in the course of work
  • Work in a team-based environment and achieve common goals
  • Remain calm under stress
  • Effectively handle multiple priorities, organize workload and meet strict deadlines
  • Work without direct supervision for long periods of time
  • Walk or stand for extended periods of time
  • Bend, stoop, reach, carry, crawl, kneel, climb and lift as necessary to perform assigned duties
  • Perform physical labor including lifting up to 50 pounds of static weight