Meter Reader

City of Santa Clara, CA - Santa Clara, CA

30 days agoFull-time
Final Filing Date: Friday, November 2, 2018
Applications must be filled out completely. Please do not substitute "see resume or see personnel file" in the employment history section of the application. To be considered for this position, candidates must submit a 1) City Employment Application and 2) Current Resume, no later than 4:00 p.m. on the final filing date. Incomplete applications will not be accepted

Under general supervision, reads between 500 and 1,200 analog and/or digital residential, commercial and industrial water and electric utility meters daily over a pre-determined route. Ensures the accuracy of readings entered into a hand-held data entry terminal. Incumbent must have a high degree of independence, motivation and a high regard for customers and their property.

Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Candidates must attain a passing score on the examination process to qualify for the Eligible List. A department interview will be required prior to appointment.
Typical Duties: Duties may include, but are not limited to, the following:

Under general supervision:
Reads water and electric meters located on the customer's property
Enters readings, access information, trouble codes and other data into a handheld meter data recorder with some readings requiring basic mathematical calculations
Respects the property of others when entering the yards, homes, or buildings of customers
Drives a City vehicle, walks long distances, climbs stairs, lifts water meter box covers, heavy gratings covering industrial water meter vaults, trap doors, and opens and closes heavy gates and doors
Visually inspects meters and reports hazardous circumstances (e.g. dangerous meter locations, abnormal utilities, cut or missing seals, broken glass, inoperative meters, exposed electrical wiring, open or broken water or curb meter boxes, etc.) to electric and/or water meter shop so the condition can be remedied
Reports non-standard meter conditions (e.g. meters which appear to have been tampered with etc.,) low hanging wires, sidewalk displacement to supervisor
Interacts with customers to gain access to their premises, answers questions and/or explains reason for entry
Manually resets Electric Demand Meters as required
Reports citizens' complaints to supervisor and electronically updates customer accounts accordingly
Explains electrical service procedures to customers; refers questions to proper departments as necessary
Answers general questions regarding billing or other utilities-related subjects
Performs other related duties as assigned

Minimum Qualifications: EDUCATION AND EXPERIENCE
Graduation from high school or possession of a GED
One (1) year of public contact experience

Desirable Qualifications:
Experience working on a route and using a handheld device is desirable.
Knowledge of basic computer skills is desirable.
Possession of a valid California Class C driver's license is required at time of appointment and for the duration of employment.

Eyesight capable of reading meters from a distance.
Incumbents may be required to work in inclement weather.
May be required to work shifts, weekends, and odd and unusual hours in the performance of duties and emergency situations.
Frequent daily contact with dogs.
Must be able to perform all of the essential functions of the job assignment.
Prior to hire, candidates will be required to successfully pass a pre-employment background check, which may include employment verification, a DMV record check, a criminal history check and Department of Justice (DOJ) fingerprinting. Any information obtained will be used to determine eligibility for employment in accordance with the law. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction when required will result in disqualification from the recruitment process.
A medical examination will be required prior to appointment.
This position qualifies for Veteran's Preference Points. Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing.

Knowledge, Skills, and Abilities: Knowledge of:
Basic mathematical calculations
Environmental and safety practices, procedures and standards

Ability to:
Operate a handheld device and utilize appropriate software
Perform simple arithmetical calculations quickly and accurately
Learn to read water and electric meters
Record readings and service orders by entering data through a 10-key pad of a handheld device
Interact with dogs without fear or hesitation
Communicate effectively, both orally and in writing
Learn departmental procedures and programs
Deal tactfully and courteously with others, including coworkers, supervisors and the general public
Establish and maintain effective working relationships with those contacted in the course of work
Work in a team-based environment and achieve common goals
Remain calm under stress
Effectively handle multiple priorities, organize workload and meet strict deadlines
Work without direct supervision for long periods of time
Walk or stand for extended periods of time
Bend, stoop, reach, carry, crawl, kneel, climb and lift as necessary to perform assigned duties
Perform physical labor including lifting up to 50 pounds of static weight