BODYROK Studio Advisor - Front Desk/Receptionist

BODYROK - San Francisco, CA (30+ days ago)


BodyROK offers high-intensity, low-impact Pilates workouts that tone, sculpt and redefine your body and mind in just 40-50 minutes! BodyRok is a rapidly growing company looking for like-minded fitness enthusiasts. At BodyRok we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of BodyRok with more people.

The Studio Advisor provides customer service support to the studio members and guests. As our Studio Advisor, you’ll generate revenue by enrolling members, and being in relationship with potential, new and existing members.

Responsible for delivering the BodyRok Service Promise; contribute to running a clean, friendly and well-maintained studio, and executing the team member basics of being on time and complying with the dress code.
Responsible for assisting and directing members/guests.
Responsible for keeping a clean and orderly studio. Bathrooms, changing rooms and trash must be maintained.
Willingness to initiate tasks and perform duties without direction.
Monitoring incoming inquiries and ensuring proper check in procedures are followed.
Your earning potential is limited only by your own personal drive and willingness to succeed.
This position is an hourly position that provides a base hourly rate plus the potential to earn additional compensation on each sale you close. No draws, no threshold just unlimited commissions.

Essential Duties & Responsibilities:
Member and Guest Check-in Compliance
Greet all incoming members and guests
Ensure all check-in procedures are followed
Sales
Create new business internally through member promotions, referrals and inquiries
Promote specials to current and future guests
Reach out to existing and potential members by email for sales opportunities
Reconcile and report all incoming or outgoing transitions
Successfully attain personal revenue targets
Customer Service & Operations
Tour potential members through the studio and connect the guest to the facility, equipment, services and amenities
Handle member service issues to include: change of address, electronic funds setup or change, and questions regarding billings and payments
Update Supply Request Log and Maintenance Log (depending on issue)
Promote and sell merchandise
Keep front desk area and entry way clutter free, orderly and clean
Perform general cleaning duties to include hourly bathroom room and studio checks
Follow up with members that have enrolled to ensure we are exceeding expectations
Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications:
1-2 years of customer service or sales experience preferred
1-2 years Mindbody software experience preferred
Competitive drive to succeed in commission sales and performance based culture
Excellent customer service and communication skills
Knowledge of sales practices and techniques
Independent, self-starter with strong organizational skills.
Basic computer skills
Strong customer service skills
Strong communication skills both oral and written
Organization skills
Attention to detail

Certifications / Educational Requirements:
High School Diploma or GED required

Physical Requirements:
The employee occasionally sits, walks, kneels and reaches with hands and arms
Ability to lift and/or move up to 25 lbs.

Work Environment:
While performing the duties of this job, regularly exposed to moving mechanical parts
The noise level in the studio environment is loud

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.