Essence Vegas is looking for qualified sales/patient consultants for our various locations. Qualified candidates will provide excellent customer service and knowledgeable consultation on products to customers in a team atmosphere.
Customer Service and Record-Keeping:
Welcomes patients and caregivers as they enter the facility. Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.
Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the POS system and with the State’s system.
Records each visit using POS system, ensuring accuracy of patient and caregiver information, and recording notes if necessary.
Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.
Records and collaborate with the dispensary and transportation staff about telephonic orders to ensure accurate order information and timeliness of delivery.
Responds to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.
Maintains organization of desk space and waiting room through daily upkeep and light cleaning.
Marijuana Education and Guidance:
Maintains knowledge of all applicable state and local laws, specifically NRS453A and LCB File No. R004-14 as well as documentation processes.
Maintains a basic understanding of the medicine, products, and services provided at Essence.
Educates patients and caregivers on the processes of registration, renewals, lost registration documents, etc.
Communicates with patients and caregivers about their personal goals in using medical marijuana and provide educational materials and resources for patients and caregivers as needed.
Records specific requests, preferences, and notes concerning patient and caregiver registration status using the POS system.
Maintains awareness of patient input and suggest changes to improve service or product.
Reports directly to the Dispensary Manager.
Coordinates with the General Manager and Dispensary Manager on operating and inputting into the Essences EVS system.
Maintains accurate records of patient’s identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.
Records, arranges, and packages patient orders.
Maintains an organized environment and facility appearance.
A minimum of two (2) years of cash handling, customer service experience is required. Ideal candidates will have worked directly in a retail environment.
Basic to intermediate understanding of cannabis products, different strains and medical benefits of cannabis use is required
Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
Proven ability to accurately record data.
Ability to answer a multi-phone line system.
Strong attention to detail with ability to work in a fast paced, high-stress environment.
High integrity and honesty.
Proficiency in windows-based software and internet navigation.
Ability to stand, reach, bend, and crouch repetitively, over an extended period of time.
Ability to work in ever changing physical conditions.
Ability to lift up to 35 lbs at a time.
Ability to work independently with little to no supervisor or as part of a team is required.
Ability to work day, swing, late-night, weekend, and holiday shifts as scheduled.
Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting.
Must be 21 years of age or older.
Previous experience working in a cannabis retail setting and knowledge of marijuana policies/laws is a plus.
Essence Vegas & Desert Grown Farms provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Essence Vegas & Desert Grown Farms complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.