Manager, Quality Assurance

Valley Metro - Phoenix, AZ3.7

The Manager, Quality Assurance is to assure major Capital and Operations projects are established, implemented, monitored, and reported according to Federal and Local Jurisdictional requirements. Typical duties include but are not limited to: coordinating assigned activities with other divisions, departments, and other outside agencies; and providing support to management for the implementation of the processes that ensure quality requirements are met for all construction projects. The Quality Assurance Manager also prepares weekly, monthly and quarterly reports to internal and external stakeholders including the Chief Executive Officer (CEO), Project Management Team and the FTA. The Manager, Quality Assurance will also support Agency efforts in compliance with State Safety Oversight, internal reviews and processes.

The Manager, Quality Assurance shall contribute to team efforts and represents Agency core values in the performance of duties.

Minimum Qualifications & Requirements
Bachelor's Degree in Quality Assurance, Engineering, Business, or related field and six (6) years quality assurance management on major capital design and construction and operational projects; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties.

Experience in managing, monitoring and reviewing Quality Assurance/Quality Control activities for transit system projects and transit oriented programs is desirable.

Licenses and Certifications:
Valid Arizona's Driver's License.

Non-destructive Examination Certification is desirable.

Background Investigation:
Employment is contingent upon the results of a background check.

Examples of Duties / Knowledge & Skills
The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Uses the Agency's database and/or project management software systems to monitor and review the work and work product of consultants and/or related project contractors ensuring quality work products and that timelines are met and documented correctly.

Monitors the activities of others to ensure acceptable performance of construction quality assurance administrative processes are implemented and followed.

Establishes and implements an effective system of internal and external reviews to verify compliance with the project; documents, plans and construction contracts.

Implements review schedules and quality assurance reporting processes.

Determines quality assurance/quality control criteria for issued contracts, and interfaces with all Valley Metro departments regarding management and technical issues with potential quality implications.

Prepares and presents management reports to federal authorities, city representatives, Chief Executive Officer (CEO), Director and others on various issues including quality performance of Valley Metro.

Reviews multiple quality management reports to identify significant quality problems and adverse quality trends.

Routinely and as needed, revises quality assurance plans for projects as well as the agency.

Reviews the design and construction Quality Programs of all capital Operations program work.

Provides technical expertise and guidance on best practices in quality and management to Valley Metro executives and management staff.

Prepares reliability, availability, and maintainability assessments.

The Manager, Quality Assurance supervises and manages agency, Senior Compliance Coordinator(s), including development of objectives, assigning and monitoring work, evaluating employee performance relating to objectives, standards, policies, procedures, and laws.

Performs other duties of similar nature and level as assigned.


Knowledge of:
Bus and Rail Transit systems.

Theories, practices and techniques in establishing quality standards and quality assurance programs.

Engineering and construction theory and principles.

Principles and practices of program development and administration.

Project management techniques and principle.

Transit quality practice and policies.

Local, regional, state, and federal agencies, groups and organizations involved in transit planning and development.

Laws, codes, regulations, and legal requirements related to public transportation.

Skills in:
Using computers and related software applications.

Researching, analyzing, and developing quality assurance measures and procedures.

Planning, organizing, and prioritizing projects.

Paying close attention to detail.

Interpreting federal, state, and local laws, codes, rules, and regulations.

Effective communication both verbal and written, in order to interact with co-workers, supervisor, and the general public at a level sufficient to exchange or convey information and to receive work direction.

Physical Demands / Work Environment

Physical Demands:
Position in this class typically require: stooping, kneeling, crouching, reaching, standing, sitting, walking, talking, and hearing. Valley Metro complies with ADA/EEOC requirements with respect to reasonable accommodations for people with disabilities.

Work Environment:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.