New York City HRA/DEPT OF SOCIAL SERVICES - Manhattan, NY3.8

Customized Assistance Services (CAS) assists Human Resources Administration (HRA) clients with health and/or mental health conditions reach the highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and support services.

The Office of Coordinated Supportive Housing and Disability Services is responsible for CAS' collaborations with City, State, and other internal and external agencies on clinical initiatives that impact HRA clients in their effort to achieve their maximum functional capacity. The Office is composed of the Disability Services Program (DSP), Placement Assessment and Client Tracking (PACT), and Coordinated Entry units. Applicants should be aware this is a grant funded position.

Under the direction of the Human Resources Administration/Customized Assistance Services’ Director of Coordinated Entry, the Coordinated Entry Research Analyst will support the Director in the continued evaluation and improvement of a City-wide coordinated entry and placement system that provides assessment services for individuals/families potentially eligible for supportive housing or rental assistance programs. The Analyst researches all internal and external related activities and processes that inform the evaluation, development, and implementation of the coordinated entry and placement system. This system is required to meet the Federal mandate that ensures localities use a coordinated system so that homeless clients are matched to the appropriate housing programs; the most vulnerable clients are given priority; and that all activities are streamlined to ensure the timely placement of clients into the most appropriate housing programs.

Customized Assistance Services is recruiting for one (1) City Research Scientist II to function as the Coordinated Entry Research Analyst in the Office of Coordinated Supportive Housing and Disability Services who will:

  • Support the Director in evaluating and researching housing program and rental assistance eligibility
criteria, data inputs from multiple systems, client level data and criteria used to determine eligibility.
This evaluation is to ensure the Coordinated Entry system provides the appropriate services required
to meet Federal requirements. Prepare and present progress reports, research findings, and administrative
data monitoring and evaluation reports to appropriate internal and external stakeholders to determine efficacy
and support efforts to improve the CE system;

  • Conduct research and data analysis on data sets, using SQL and SPSS or other programs,
for both internal and external systems that compose the CE system. Data are quantified
and reviewed using various research methodologies. Prepare and present analysis to support
recommendations for CE system and operational development;

  • Conduct analysis on the accuracy (and fidelity to the vulnerability/eligibility or other criteria)
of the CE and Supportive Housing Application systems to identify the potential eligibility for
homeless or at risk individual or families and properly assess the severity of need so that
they are appropriately prioritized. The functions within these systems will be periodically
assessed for effectiveness and modified as required;

  • Monitor existing reporting mechanisms to facilitate the exchange of information with stakeholders.
Perform gap analysis and presents statistical data to develop/inform performance measures used
by operations so that successful models of service provision may be replicated and
deficiencies corrected;

  • Perform literature and data reviews to evaluate the validity and reliability of prior studies
and reports to be utilized in formulating research questions and determining the methodology
for future research studies and reports;

  • Review automated data systems to understand data collected and to propose system
enhancements that will support research and performance evaluation activities.
Minimum Qual Requirements
1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.
Additional Information

The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DSS/HRA/DHS qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.

Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:
To Apply
35 hours per week
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.